Assistant Manager

2 days ago

Pune, India BASF India Limited Full time
O

bjectives of the PositionResponsible to drive the O2C process effectively for ECO business. As an expert guide CS community for Continuous improvements, system harmonization and Solution provider for process related problems.Guide team members to manage efficiently and effectively matters related to O2C processesFoster customer focus culture based on guidance from BU SCM Head and Other EC leadership team members.Manage the teams IDP’s process, setting up TA, Performance Reviews.Review Job grades and Resource utilization at regular intervals, plan with BU SCM Head to optimize team resources aligned with BU needs.Develop individual training program based on current and future development needsInteract with business management and sales teams to gain knowledge of business and customer needs. Organize customer visits for self and CSO’s in alignment with business and customer needs.Engage in Projects related to Digitization, Customer Care, Supply Chain Management (Regional / Local level)M

ain Areas of Responsibilities and Key Activities(Functional KPI Scope):1.Value creation for EC division (DR,OIV,forecast accuracy Others) based on aligned targets2. Enhance customer and market proximity to support top line growth and provide superior service to customers3. Guide and train CSO’s to capture market intelligence and feedback information to the business to leverage potential business opportunities(Sales Growth Scope):Managing the entire Order to Cash ProcessOn boarding of new customers and timely product sample sharingCollaborate through active participation in BU S&OPs and Sales MeetingsCollaborate with GB team on warehousing, Transportation, CRM etc for smooth operations.(SCM Excellence scope):Drive customer intimacy and transactional activities to make BASF faster, Simpler and most cost efficientDrive NCM process to enhance customer satisfaction with continuous improvement measures on feedback of NPS.Establish, Promote, and develop - Digitization as service differentiator, Best Practice sharing, Workload assessment tool to optimize CSO workload and enrich work content.(People Development Scope):Coach CSO’s and encourage them to demonstrate leadership behaviorsCreate strong back up mechanism and robust succession planningMotivate team for CS Awards participation and help them share and learn Best Practices(Governance Scope)Preparation of monthly reporting and docs including deviation analysisSupport all Global, Regional and Local audits where the scope covers Customer Services / Care.Job Skills:Team managementProactiveAttention to detailsGood communicatorAnalytical SkillsCross functional collaborationJob RequirementsEducation in business and or supply chain preferredExperience in customer service, Supply Chain, Controlling, and Team managementAPICS certification is a plus+10 years of working experience in supply chain rolesStrong knowledge of SAP (Transactional / Planning systems) and BW.Advanced MS Office skillsService excellence competencies (Team Player, Positive attitude, etc.)

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