Technical Support Lead

2 weeks ago

Bengaluru, India VAYUZ Technologies Full time

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.Responsibilities- Lead and mentor the support team, ensuring timely and high-quality resolutions.- Act as the escalation point for complex technical issues.- Collaborate with developers, QA, and product teams to resolve bugs and improve stability.- Drive root-cause analysis and implement best practices.- Monitor support trends and optimize processes.Requirements- 5+ years in technical support, with 2+ years in a lead role.- Strong expertise in troubleshooting across Windows, macOS, Linux.- Hands-on with PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS.- Experience with Zendesk/Jira, TeamViewer/AnyDesk, Bitbucket.- Strong debugging, testing, and QA collaboration skills.- Excellent problem-solving and communication abilities.

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