CRM Executive

1 day ago

HAL Bangalore Airport, India Stonefield Flavours Full time

Job Description
Job Title
– CRM Executive

Location
– Jigani Industrial Area, Bengaluru, Karnataka

About Us –
Stonefield Flavours Pvt. Ltd.
One of the fastest-growing flavour manufacturing multinational companies, Stonefield was established by a bunch of taste connoisseurs and veteran food industry professionals. Driven by the purpose to create delightful tastes with a creative signature, Stonefield was designed to become the first Multinational Flavour Company from India which would be renowned for its exceptional customer experience and world-class taste solutions. With centuries of experience and unparalleled knowledge of taste and flavours, we continuously innovate to create exceptional taste experiences. Our tireless pursuit of perfect tastes shapes moments that matter, inspiring emotions and spreading smiles, every day.

Role Overview
Customer Relations– Attend to customer inquiries, provide product information, order processing

with timely dispatch with requisite documentation and third-party certifications.

Planning & Organizing– Coordinate all shipments with freight forwarders, compile required

documentation for domestic and export processes and ensure compliance with international shipping

laws and standards.

Budgeting & Cost Control– Develop cost estimates for domestic and international shipments and

manage freight costs, customs taxes, and other associated fees.

Key Accountabilities

  • Assist in managing customer databases and ensuring accuracy of records.
  • Handle customer queries via calls, emails, and chats in a professional manner.
  • Support CRM campaigns and initiatives to improve customer engagement.
  • Track and report customer feedback, complaints, and escalations.
  • Coordinate with internal teams (sales, operations, marketing) to resolve customer issues.
  • Prepare and share periodic MIS/CRM reports with the team.
  • Ensure compliance with company policies and maintain confidentiality of customer data.

Qualifications
Educational Background:

  • Bachelor's degree in a related field.

Experience

  • 0–2 years of experience in CRM / customer support/client servicing (freshers with good communication skills may apply).

Skills

  • Good communication and interpersonal skills.
  • Basic knowledge of MS Office (Excel, Word, PowerPoint).
  • Attention to detail and problem-solving attitude.

Language Proficiency

  • Fluent in Hindi, English and Kannada

Join us in our mission to deliver unparalleled taste experiences and foster lasting partnerships with key clients. If you're passionate about taste and possess the skills for business success, be a part of our dynamic team.

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