Software Support Executive
3 weeks ago
Resolve issues related to softwareRead/write SQL queries, stored procedure.SQL Database Backup and RestoreTroubleshoot software and identify root causes of software problemsResolving technical issues with the development team and working closely with software engineers and development teams to identify and resolve potential issuesReceive mails and calls from clients who are experiencing technical issues and or queries with the software.Assist the clients in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem, offer a solution, and provide end-to-end issue solutions.Become an intermediator between the client and technical department for better understanding and getting the process streamlined.installation of Software to Clients in their shop or office locationGive detailed Training to clients in their shop or office location.
Required Experience, Skills and Qualifications
Excellent analytical & problem-solving skillsUnderstanding & working knowledge of business applications will be an added advantageKnows MICROSOFT SQL Server database and queriesBasic knowledge in Asp.net C#, Microsoft SQL server Is desirable30% willing to travelLanguage - Malayalam Required
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