Implementation Manager

Department Name

Implementation

Date Opened

08/22/2025

Job Type

Full time

Industry

Technology

Work Experience

1-3 years

Remote Job

This is a remote position.

The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

Key Responsibilities:

• Manage implementation of customers from contract to launch.
• Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations.
• Develop project plans, track progress, and monitor roadblocks during the implementation phase.
• Coordinate with partners and other organizations.
• Document data requirements and process workflows.
• Report regularly on status of implementations and potential issues.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.

Key Qualifications & Experience:

• Minimum 3 years of Software Implementation project management experience
• Knowledge of project management tools
• Excellent written and verbal communication skills
• Highly detail oriented
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills
• Good to have: Familiarity with SQL
• Good to have: Experience with Fire and EMS agency software solutions

We welcome a diverse workforce If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t to learn more.

If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here .

First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.