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Executive - Experience Centre

4 weeks ago

Bengaluru, India Livspace Full time

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers' needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. you will be responsible for ensuring smooth day-to-day operations, delivering exceptional customer experiences, and driving footfall and lead conversion. You'll act as the face of the brand and play a key role in managing customer walk-ins, coordinating with interior designers, and maintaining the store's visual and operational standards.

Roles and Responsibilities

Key Responsibilities
Customer Experience & Sales Conversion
Welcome and guide walk-in customers, explaining the Livspace design journey.
Qualify leads using defined scripts and assign them to the appropriate interior designers.
Capture customer feedback and resolve issues promptly.
Store Operations & Presentation
Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.
Regularly update and maintain the Day-In-Life-Of (DILO) tracker and other operational reports.
Manage the swatch library and sample inventory.
Ensure adherence to all store SOPs and checklists in coordination with stylists.
Visual Merchandising (VM)
Maintain and refresh store visual displays as per VM guidelines.
Ensure all display units reflect current trends in home interiors.
Team Coordination
Work closely with designers, stylists, and the central team for smooth daily operations.
Ensure designers are allocated efficiently and are supported during client interactions.
Footfall & Data Management
Track daily walk-ins, visitor data, and lead qualification metrics.
Monitor and report data for store performance, sample usage, and liquidation processes.
Marketing & Events
Drive local marketing initiatives to increase walk-ins and awareness.
Support in planning and executing in-store events and campaigns.
Market Awareness
Stay updated with competitor activity, home interior trends, and customer preferences.

Experience: 2–5 years in retail operations (preferably interiors, lifestyle, or design)
Education: Graduate or equivalent  (Minimum 15 years of formal education)

Key Skills Required

  • Excellent communication and interpersonal skills
  • Strong sense of customer service and retail experience
  • Ability to manage store operations and teams efficiently
  • Detail-oriented with good organizational skills
  • Passion for interiors, design, and lifestyle retail