Functional Consultant

2 weeks ago

hyderabad, India Job Nexus India Full time
Position: Functional Consultant Dynamics 365 CRMFieldServiceLocation: HyderabadTelanganaExperience: 78 YearsNo ofPositions: 03
Overview: Weare seeking a highly skilled Functional Consultant with expertisein Dynamics 365 CRM specifically in the Field Service module. Theideal candidate will play a key role in implementing andcustomizingDynamics365 CRM solutions for our clients with a focus on optimizing fieldserviceoperations.
Responsibilities: RequirementAnalysis: Collaborate with clients to gather and analyze businessrequirements related to field serviceoperations. Conductworkshops and interviews to understand current business processesand painpoints.
SolutionDesign: Designand propose effective solutions based on Dynamics 365 CRMspecifically focusing on the Field Servicemodule. Createfunctional specifications and documentation for the proposedsolutions.Configurationand Customization:Configure and customize Dynamics 365 CRM to meet the clientsrequirements.Implement and manage field service processes including work ordermanagement scheduling resource management and customercommunication.
Integration: Work with technical teams to design and implement integrationsbetween Dynamics 365 CRM and other business systems (ERP HRetc.). Ensureseamless data flow and integration to support endtoend businessprocesses.
Testing: Develop and execute test plans to ensure the quality andreliability of implementedsolutions. Workclosely with testing teams and endusers to validatefunctionality.
Trainingand Support: Conduct training sessions for endusers and provide ongoingsupport. Addressand resolve issues reported by endusers ensuring customersatisfaction.
Documentation: Maintain detailed documentation of configurations customizationsand solutionsimplemented. Createuser guides and trainingmaterials.
BestPractices andInnovation: Stayupdated on the latest features and updates in Dynamics 365CRM. Provideinsights and recommendations for continuous improvement andinnovation.
Qualifications: Bachelors degree in a relevant field (Computer Science Businessetc.). Provenexperience as a Functional Consultant with a focus on Dynamics 365CRM. Indepthknowledge of Dynamics 365 CRM particularly the Field Servicemodule. Strongunderstanding of field service operations and bestpractices.Excellent communication and interpersonalskills. Ability towork collaboratively in a team andindependently.Certifications in Dynamics 365 CRM are aplus.

crm,crm tools,dynamicscrm

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