Assistant Manager.Business Banking-VRM SME

3 hours ago

Bengaluru, India Mashreq Full time

Job Purpose- Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel.- Assist the management in formulation of business strategy for Neobiz & Micro and to work closely with proposition, finance and investment advisory for successful delivery of the strategy.- Manage the team of Business Banking Virtual Relationship Managers- Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching.Key Result AreasStrategic:- Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members.- Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets.- Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.- Develop and implement in conjunction with other stakeholder’s service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.- Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievements, Insurance & Investment achievements, NTB

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    Bengaluru, India Mashreq Full time

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