Android Support Engineer

4 weeks ago

bangalore, India MoEngage Inc. Full time

Job Description

 

The engineer in this role will belong to the Android SDK team of MoEngage and is a niche role for helping our customers across the globe to integrate our SDK on multiple frameworks of the Android platform.

We are looking for a customer-obsessed and tech-savvy engineer who has development experience on Android and the latest frameworks and who goes to all lengths and breadth of the product and relevant stakeholders to ensure our customers reap the best benefits off the MoEngage platform Job Responsibilities

Understand and work on complex integration requirements to deliver business outcomes Work on customer issues via Support tickets and help customers resolve issues related to Android SDK implementations Deep understanding of the Android OS platform  Provide technical consultation and advisory to MoEngage customers Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets and chat Closely work with the Android Engineering team to debug problems, understand new features or release pipeline Help Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their Android applications seamlessly without any issue after understanding their use cases

Skills required

Minimum two years of experience in Android Application development Excellent communication and interpersonal skills and a team player  Hunger to resolve customer issues and provide best-in-class technical guidance and support for integration issues or queries Sound knowledge of Java/Kotlin and OOPs concepts. Proficient knowledge of Android SDK and tools like Android Studio Good to have experience with JavaScript/React-Native/Flutter/Xamarin Open to learning new frameworks

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