Front office Associate

Company Overview

Hotel Bliss Tirupati is a well-established hotel that has received 5 A.P. Tourism Awards and 1 India Tourism Award. With a team of 51-200 employees, we are dedicated to providing a memorable experience to our guests. Our company headquarters is located in Tirupati, Andhra Pradesh, India, and we belong to the hospitality industry.

Job Overview

We are seeking a skilled Front Office Associate to join our team at Hotel Bliss Tirupati, a leading 3 Star Category Hotel in Temple Town, Tirupati. As a Front Office Associate, you will be responsible for providing exceptional customer service to hotel guests and assisting with various front desk operations. This is a full-time position based in Tirupati, Andhra Pradesh, India, with a junior level requirement of 1 to 3 years of experience.

Qualifications and Skills

• 1 to 3 years of experience in a similar role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficient in using computer systems and hotel software
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Positive attitude and willingness to learn
• Fluency in English and local language is required

Roles and Responsibilities

• Welcome and check-in guests, ensuring a smooth and efficient process
• Provide accurate information to guests regarding hotel facilities, services, and local attractions
• Handle guest requests and complaints in a professional and timely manner
• Assist with guest check-out, including processing payments and issuing receipts
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to ensure guest satisfaction
• Maintain knowledge of hotel policies and procedures
• Handle telephone calls and reservations in a courteous and efficient manner
• Assist in the preparation of daily reports and other administrative tasks