Storage and Backup Engineer
1 month ago
Roles and Responsibility
Provide timely monitoring of our incidents, problem, andrequest queues to ensure that all tickets are assigned and to address theissues raised by these tickets.Manage data restore requests and requests for block, file,and object storage. Work with platform teams to resolve any storage related issues. Investigate technical problems and deliver clearlydocumented and tested solutions. Identify potential issues and escalate these to the team leader. Produce clear and accurate documentation where appropriate.
This is a highly technical role requiring the individualto possess the highest levels of skill and experience and carry out allactivities with the greatest of care. The role will involve a great deal of interactionwith colleagues throughout the business and strong communication skills areessential. The individual must be able to work unsupervised and to develop anunderstanding of an environment where documentation is not always available.
Responsibilities:
The successful candidate will be required to:
Provide subject matter expertise across all aspects ofthe online storage estate for the end customer. This includes block, file andobject storage systems and all associated equipment such as switches andreplication systems. Develop a working knowledge of the data backup systemsacross both entities, sufficient to be able to confidently provide support tousers and colleagues when required. Ensure that all storage systems are online and operatingnormally and within required SLA’s. Complete the daily check process and ensure that allassigned checks are completed and recorded daily with appropriate remedialaction where necessary. Plan and implement recommended updates on a regularbasis, to ensure that all systems are operating in accordance withmanufacturers recommendations and security requirements. Complete storage allocations from all platforms inaccordance with end user requests. Implement system changes when required and adhere to all appropriatechange control processes. Attending and representing system changes at Change AdvisoryBoard meetings when required. Ensure incident, problem and Request queues are monitoredand actioned within SLAs. Identify potential areas of improvement and developremedial plans in co-ordination with the team manager. Perform data restores as and when requested. Check and remediate failed backup jobs to ensure that allsystems are backed up in accordance with backup policies. Develop scripts to automate wherever possible. Work with vendors to remediate issues. Potentially participate in an on-call rota to provide out-of-hourssupport when required.Qualifications:
Essential:
Excellent knowledge of block storage, file storage,object storage, and SAN technologies. Including:
EMC VNX (File) EMC ECS EMC Isilon EMC Power Store Pure Rubrik Cisco MDS fabric switches Strong Excel skills Ability to think and work independently in a fast-evolvingenvironment with limited documentation.Desirable:
Working knowledge of the following would be an advantage:
EMC Networker IBM TSM EMC XtremIO with RecoverPoint HDS HUS HDS VSP EMC Unity Windows Linux Solaris Scripting (PowerShell or Python) including use of RESTAPI’s.-
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