Engineer M365

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  Responsibilities, Skills and Experience Bachelor's degree in computer science with overall 6+ years of work experience in the related filed. Excellent communication skill. Location- Hyderabad (Primary)/ Gurugram Work mode- Remote  Shift- Rotational  Microsoft 365 (M365):   Administer and support M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, AAD connect and other M365 applications.   Implement and manage M365 security and compliance features, including Multi-Factor Authentication (MFA), Conditional Access, data loss prevention (DLP) policies, and other security measures. Develop and maintain documentation for M365 configurations, policies, and best practices.  Monitor system performance and ensure optimal operation of Office 365 environment.  Knowledge of permissions and licenses in M365.  Coordinate with Microsoft support to resolve issues and service requests.  Messaging Systems:   Oversee the administration and support of messaging platforms like Microsoft Exchange and other email systems.   Troubleshoot and resolve email delivery issues, performance problems, and configuration errors.  Implement and manage email security features, including spam filtering and encryption.  Take ownership of issues/escalations from the point of contact while collaborating with various other technology teams to assist in discovering solutions.  Investigate, identify, analyse, troubleshoot, track, and resolve issues/problems and document all work.  Experience a multitude of issues such as DL creation, Whitelisting in Proofpoint, adding IPs to the approved/blocked senders list in Proofpoint, releasing Bulk-Mail caught in Quarantine, recovering mailboxes in a Soft-Deleted state for a rehire, Exporting PSTs using eDiscovery, setting an OoO reply for a termed user, and many more.  Assist with all Outlook-related issues, such as connectivity issues, OoO replies, adding a mailbox, calendar sharing, permissions, delegate access, custom DLs, etc.  Knowledge of tools such as PowerShell, O365 Portal and more.  Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:  - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.