Delivery Unit Head

4 weeks ago

Bangalore Division, India Saaki Argus & Averil Consulting Full time

Role: Delivery Head - Telecom Location: Bangalore Responsibilities: -Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit - Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA - Encourage and empower teams to provide sustainable solutions for customers - Monitor, support performance and optimize support operations to deliver value - Regular reviews of support relationship with all customers - Ensure continued growth of institutional knowledge, support knowledge base, and support tools - Engage with partners to expand and enhance delivery capabilities - Continuous optimization and improvement of support operations - Meeting Technical Services delivery demand with partners and internal skill-set - Monitoring customer project progress and ensure maximizing customer satisfaction though - Build knowledge bases and best practices across the board to ensure success of Technical Services delivery - Build customer account intelligence to ensure delivery excellence Desired Profile: - Proven experience of hands-on managing engineering projects of an organization of 600 + FTE and or high business impact engagements of a similar size - Experience managing Telecom projects

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