Senior Executive EXL/SE/993885

2 months ago

gurugram, India exl Full time

Job Description

JOB DESCRIPTION 

Position Title, Responsibility Level:  Senior Executive

Function: Operations

Reports to - 

Manager/ Sr. Manager – Operations

Permanent/ Temporary: Permanent

Span of Control – 

Nil

Location: 

Gurgaon- C-61

Fraud Investigation Specialist

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes.

Role 

Should have 2+ years’ experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud. Should have 2+ years’ experience of customer service for fraud and risk related Inbound/outbound calls. Reviewing and verifying fraud related requests. Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions.

Responsibilities

Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision. Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary. Gathering appropriate documentation to support final decision. Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation Conduct periodic internal account/customer reviews to identify potentially fraudulent activity Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions

Performance parameters

Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline  

Organizational Relationships

Reports To: Manager / Sr. Manager

Skills

Desirable Skills

Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays  Business Etiquette

Technical Skills

Basic strong internet research, Google Docs, and overall PC skills  Typing speed of 30 words with high accuracy

Soft skills

Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience

Education Requirements and Work Experience:

Bachelor's degree required. Exceptional English Comprehension Skills Should have 2+ years’ experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud. Should have 2+ years’ experience of customer service for fraud and risk related Inbound/outbound calls.

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