IT Service Delivery Professional
1 month ago
Vestas is the world leader in wind technology and a driving-force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas
Digital Solutions > Digital Technology Solutions > Digital Expert Services
Digital Solutions is the business area responsible for all IT within Vestas Wind Systems A/S. Digital Solutions covers everything from strategic roadmaps, business engagement and requirements gathering to project implementation, infrastructure operations, service integration and end user support. Digital Technology Solutions is responsible for developing and delivering digital products and platforms to connect Vestas across enterprise, drive scalability, agility, and efficiency through an integrated architecture to ensure seamless digital employee experience at Vestas. Digital Expert services supports the organization with the purpose of enabling and harvesting the benefits from industry standard technology, new thoughts, and best practices. Delivery & Supplier management (D&SM) department is responsible for advising, consultation and orchestrating across DTS for all suppliers to ensure that agreed services are delivered efficiently, effectively, and in accordance with the needs of the organization and align with its strategic strategy and cost matrix. Necessary skills & resources, suppliers' performance, benchmarking, governance, and building relations are under D&SM scope to get maximum outcome from the supplier´s relations and agreements.
Responsibilities
Supplier evaluation, performance optimization and reporting Close collaboration across multiple products/platform and product/platform owners Supporting Technical area lead/Chapter Lead, making sure that deliverables are delivered with quality as per the demand Collaborating with procurement team in all contractual matters from Delivery perspective Maintaining the relation with outsourcing partners as a single point of contact - also for escalations Set up supplier governance and effective participation in governance and escalation meetings Securing right skills and resources from the supplier Managing internal and external stakeholders in relation to the deliveries from the outsourcing partners Monitor the outsourcing partners performance on contractual SLA's and KPI's to identify problems and take appropriate action to correct failed activities, functions, and processes Aligning on various initiatives towards outsourcing partners Enhance processes and governance structures in the vendor setup to Manage the expansion of the cooperation and business with the relevant stakeholder Working together with internal application team (For Eg SAP team) to make sure future technology advancements is in line. Facilitate performance management and reporting to tactical and strategic fora's Facilitate coordination of cross vendor issues and initiativesQualifications
The preferred candidate will have Prerequisite Experience with service delivery and outsourcing governance and business models Min. 7+ years of experience from similar position(s) Master's degree in IT, Business Administration, or similar Competencies SAP understanding would be preferred and exposure in SAP / Salesforce / Microsoft technologies / ServiceNow, etc Deep understanding of application development and support processes Certification in ITIL is advantageous Understanding of processes like Incident, Request, Problem, Test & Release, Disaster management is an added advantageCompetencies
A collaborative and service-minded talent, who wants to be a part of a global cross functional team in an organization with personal, professional, and cultural diversity. Curios and enthusiastic about building value-creating and innovative solutions with the latest technologies. You thrive in a changeable environment and have a positive mindset to adapt the ever-changing conditions of this area Good communication skills combined with a creative and problem-solving approach to getting the job done. Aspiration to learn and wants to contribute to the common growth of the team.What We Offer
You will have the opportunity to work in a diverse role to be a part of a highly diverse and innovative team defined by creating business value. The role is instrumental to succeed in the transformation of new operating model that Digital Solutions is going through. You will get the chance to engage with a large array of stakeholders also outside Vestas Digital Solutions and sharpen your skills in IT Service relation
Additional Information
Your primary workplace will be Vestas India, Chennai.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before nd June 4.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
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