Sales Operations Analyst

7 days ago

bangalore, India Whatfix Full time

Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.


What sets us apart from the rest?

With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

We are pleased to have an Employee rating of 4 on Glassdoor and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads


“Hustle Mode ON” is something we live by.


Why will you enjoy this new opportunity?

Whatfix’s Revenue Operations department is looking for a GTM Tools Analyst / Sr Analyst. In this role, you will be responsible for developing, maintaining and integrating our salesforce instances with various GTM tools. You will also collaborate with leaders of all departments on a regular basis to understand the requirements to deliver best-in-class user experience, improve information capture, data analysis, reporting and automated workflows to Whatfix employees. With your skills in GTM Tools such as Salesforce, Chorus, Highspot, Rinlead, Outreach, ZoomInfo, Sales Navigator combined with Whatfix’s fast-paced rapidly growing environment, you will be encouraged to roll up your sleeves and participate in various roles to deliver success


Roles and Responsibilities:

  • Troubleshoot, reproduce and resolve problems reported by users and provide documentation of issues/root cause/solution on all tickets arising from tools such as Salesforce, CPQ, Spotdraft, Highspot, Outreach, Chorus, ZoomInfo, Lusha, Cognism, LinkedIn SalesNav and other GTM tools
  • Stay current with latest releases and continued education within the Salesforce platform, CPQ, Outreach, RingLead and all GTM Tools.
  • Regularly conduct training, assistance, and solutions for end users across the organization and new hires
  • Collaborate with teams to design workflows to help automate manual processes and enhance data hygiene
  • Ensure integrations across all GTM tools are up-to-date and establish rhythmic processes to avoid slippages
  • Document, prioritize, and complete ad hoc requests submitted by users
  • Maintain processes to support administrative, development, & change management activities
  • Coordinate with Development team to lead evaluation, scope & completion of new development requests
  • Complete regular internal system audits & prepare for upgrades


Note:

Work location: HSR Layout, Bengaluru.

Work Mode: 5 days work from office

Work timings: NA Shift (5:30 PM - 2:30 AM IST)


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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