Senior Process Associate

3 weeks ago

Pune, India Upcurve Consumer Technologies Private Limited Full time

Senior Process Associate

Role Title: Process Executive

Department: Customer Experience Team

Shift Timing: 24*7 (5 days working, Rotational Shifts)

People Reporting: No

Language: Proficient in Hindi & English (verbal & written both)

Job Location: Pune

Summary of Job Responsibility:

The employee would handle queries received through Calls/Chat/Emails related to fare enquiry, ticket booking, cancellation, and general questions related to our travel website. Around 90% of customers are Hindi-speaking however employee needs to be proficient in Hindi & English both.

Detail of Job Responsibility:

Accountability

  • Attending Calls/Chats/Emails of customers
  • Answering and solving queries related to the booking of flights and other relevant information.
  • Quick and efficient handling of the system and the udChalo booking portal.
  • Non-disclosure of sensitive information.
  • Multitasking: should be able to handle multiple work types simultaneously.
  • Efficient handling of customers.
  • Clear and unambiguous communication of information to the customers.
  • Handling queries on WhatsApp and chat on the udChalo website as well.
  • Handling complaints and grievances and providing solutions.
  • Communicating any complex issues, if any, to the Team Lead/Manager immediately.
  • Follow communication procedures, guidelines, and policies.
  • Following and adhering to the updates given by leads and trainers.
  • Ensuing all the parameters of quality are met and exceeded while executing the job responsibility.

Planning & Complexity

  • Identifying and assessing customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.

Experience & Education:

  • They have completed 10+2 from the recognized boards. Candidates pursuing a bachelor's degree through distance education can also apply.
  • Between 1-2 years of experience demonstrated in the customer support department.
  • Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals.
  • Listening skills, understanding exactly what customers require and problem-solving skills.
  • Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • An ability to work well under pressure.

  • Senior Process Associate

    3 weeks ago

    Pune, India Talenta Manpower Services Full time

    Hiring for Senior process associateLocation-HinjewadiSalary upto-6.5LPAShift-Rotational shiftsBoth way Cabs Immediate joiners onlySkillAdvanced Excel &MIS ReportingExcellent communication skills Contact Asma Mulani)

  • Senior Process Associate

    3 days ago

    Pune, Maharashtra, India Talenta Manpower Services Full time ₹ 5,50,000 - ₹ 6,50,000 per year

    Hiring for Senior process associateLocation-HinjewadiSalary upto-6.5LPAShift-Rotational shiftsBoth way Cabs Immediate joiners onlySkillAdvanced Excel &MIS ReportingExcellent communication skills Contact Asma Mulani)

  • Process Associate

    5 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time

    **JOB ROLE: Senior Process Associate** **Location: Pune** **_ Job Requirement:_** - Any fulltime Graduate who has experience in Reinsurance/ P&C Insurance/ Claims - Willingness to work in all shifts. - Mode of Salary credit should be through bank from all the employees (No Cash in hand). - All educational and employment documents are mandatory to...

  • Accounts Associate

    1 day ago

    Pune, India Rahul Dang & Associate Full time

    Employer: Rahul Dang & Associates. (CA Firm), Baner, Pune. We are fastest growing organization working in Direct & Indirect Taxation, Audit & Assurance Services, Business Advisory, Corporate Services, Financial Planning Services etc. Office Location: Office No. 402, Snehraj, Near Radha Hotel, Radha Chowk, Baner, Pune-411045 Jd for Accounts associate for...

  • Senior Process Associate

    3 weeks ago

    Pune, India Udchalo Full time

    Senior Process Associate Role Title: Process ExecutiveDepartment: Customer Experience TeamShift Timing: 24*7 (5 days working, Rotational Shifts)People Reporting: NoLanguage: Proficient in Hindi & English (verbal & written both)Job Location: Pune Summary of Job Responsibility:The employee would handle queries received through Calls/Chat/Emails related to fare...

  • Senior Process Associate

    2 weeks ago

    Pune, Maharashtra, India Udchalo Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Senior Process Associate Role Title: Process ExecutiveDepartment: Customer Experience TeamShift Timing: 24*7 (5 days working, Rotational Shifts)People Reporting: NoLanguage: Proficient in Hindi & English (verbal & written both)Job Location: Pune Summary of Job Responsibility:The employee would handle queries received through Calls/Chat/Emails related to fare...

  • Senior Process Associate

    2 weeks ago

    Pune, Maharashtra, India Upcurve Consumer Technologies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Senior Process AssociateRole Title: Process ExecutiveDepartment: Customer Experience TeamShift Timing: 24*7 (5 days working, Rotational Shifts)People Reporting: NoLanguage: Proficient in Hindi & English (verbal & written both)Job Location: PuneSummary of Job Responsibility:The employee would handle queries received through Calls/Chat/Emails related to fare...

  • Senior Process Associate

    1 week ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    IC Senior Process Associate IC Senior Process Associate (Pune, India) "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role will be responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS Centre as described in the S&N Finance Accounts...

  • Senior Process Associate

    1 week ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Process Associate ITP Senior Process Associate ITP - Pune "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role is responsible for Finance operations role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transactional...

  • Senior Process Associate

    1 week ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    R2R Senior Process Associate R2R Senior Process Associate - Pune "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role required good accounting knowledge managing month end close process, journal processing, Balance Sheet reconciliations, open items ageing with analysis and clearance, SOP...