Patient Care Coordinator, Chennai

2 weeks ago


Chennai, India Forum Business Research (India) Full time

Job Title: Patient Feedback Interviewer


Job Overview:

As a Patient Care Interviewer, your primary responsibility is to gather feedback from patients regarding their healthcare experiences. This feedback is crucial for our partner healthcare providers and institutions to improve their services, enhance patient satisfaction, and ensure better healthcare outcomes. You will conduct structured interviews with patients, compile their responses, and provide valuable insights to healthcare administrators and decision-makers.


Key Responsibilities:

  1. Conducting Interviews: Schedule and conduct interviews with patients who are receiving healthcare services. Ensure sensitivity and empathy during interactions to encourage honest and constructive feedback.
  2. Questionnaire Administration: Administer standardised questionnaires. Tailor questions to specific healthcare services or experiences, ensuring comprehensive coverage of relevant areas.
  3. Active Listening: Actively listen to patients' responses, probing for clarification or additional information when necessary. Create a comfortable environment that encourages patients to express their thoughts openly.
  4. Documentation: Accurately record patients' feedback, ensuring confidentiality and compliance with data protection regulations. Organize and maintain detailed records of interviews for future reference and analysis.
  5. Collaboration: Collaborate with healthcare professionals, administrators, and quality improvement teams to implement changes based on patient feedback. Provide recommendations for enhancing patient experience and addressing areas of concern.
  6. Continuous Improvement: Stay updated on best practices in patient experience measurement and feedback collection. Propose enhancements to interview protocols or data analysis techniques to optimize the feedback process.
  7. Communication: Effectively communicate findings and recommendations to relevant stakeholders, including healthcare providers, administrators, and patient advocacy groups. Present information in a clear, concise, and persuasive manner.


Qualifications and Skills:

  • Bachelor's degree in healthcare administration, public health, psychology, sociology, or a related field.
  • Prior experience in healthcare settings, patient advocacy, customer service, or survey research is preferred.
  • Excellent interpersonal and communication skills, with the ability to interact with patients from diverse backgrounds with empathy and sensitivity.
  • Strong interviewing skills, including active listening, probing, and summarizing complex information.
  • Proficiency in data collection methods, survey administration, and qualitative data analysis techniques.
  • Attention to detail and accuracy in recording and documenting patient feedback.
  • Ability to work independently and collaboratively in a dynamic healthcare environment.
  • Knowledge of healthcare quality improvement principles and patient-centered care concepts.
  • Familiarity with relevant regulations and guidelines governing patient confidentiality and data protection.


Working Conditions:

  • The role typically operates in a healthcare facility such as a hospital, clinic, or outpatient center.
  • May require occasional travel to different healthcare sites or patient residences for interview purposes.
  • Interaction with patients may involve sensitive or emotionally charged situations, requiring a compassionate and professional demeanor.




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