City Head

3 weeks ago

jaipur, India HyreFox Consultants Full time

About Spinny:
Spinny is online to offline used car retail platform that is re-imagining the used car buying experience in India. Spinny wasfeatured in the '50 Hot Tech Companies Globally' by Crunchbase in 2019. We are backed by top venture capital firms – ADQ,Tiger Global, Accel Partners, Elevation Capital, & Blume Ventures.

About the role:
This role is within Truebil brand caters to India's growing aspirational middle class who is value-conscious and don't want tocompromise on quality. It aims to capture the under-penetrated but majority value-conscious car buyers. Truebil operatesacross 9 cities (Delhi NCR - Gurugram, Lucknow, Bengaluru, Hyderabad, Pune, Mumbai, Calcutta, Ahmedabad, Chennai). Youwill be responsible for managing the operations for the Truebil category in the city including business operations, P&Lresponsibilities, balancing supply-demand, and customer satisfaction. You will be working in close coordination with the coreleadership team, with a focus on driving excellence in business performance in sync with the core business propositions.

Key responsibilities:

● Manage the P&L for the Truebil category
● Leading the on-ground demand/retail operations with a focus on customer experience, revenue growth, and optimalresource utilization● Leading oversight on city supply & refurbishment operations
● Maintaining strong relationships with regional channel partners to help establish a C2B channel in the city
● Laying down the city roadmap for growth and profitability targets
● Hiring and managing of local supply, servicing, customer experience, and sales teams
● Implement city / zone-wide pilots for new customer activation
● Ensuring process and policy adherence across functions, with a focus on delivering best-in-class customer experience
● Adapting business strategy based on regional customer demand trends

Requirements:
● 3 to 6 years of professional work experience across strategy, sales, and operation roles
● Ideal candidates would have worked at FMCG companies or in high growth startups (as city head or regional headroles)
● B.Tech or MBA from top colleges/universities
● Exceptional interpersonal, communication, and influencing skills and an ability to navigate a complex andunstructured cross-functional environment
● Demonstrated experience of leading a team of 10 - 20 members previously
● Extremely high customer service and experience orientation. Previous experience in building strong customerrelationships or scaling up such businesses in a B2C or B2B environment is highly desirable

Other Details

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