Service Engineer
4 weeks ago
- Installation & Commissioning:- Install, configure, and commission Parle Elizabeth Tools products at customer sites as per the product specifications and customer requirements.- Maintenance & Troubleshooting:- Perform regular maintenance, troubleshoot, and repair machines and equipment. Ensure minimal downtime for customers by providing timely and effective solutions.- Customer Support:- Act as the primary point of contact for customers regarding product queries, service requests, and technical support. Ensure high levels of customer satisfaction through effective communication and prompt resolution of issues.- Technical Guidance:- Provide training to customers on product operation, safety procedures, and maintenance to ensure optimal performance and safety standards are maintained.- Reporting & Documentation:- Maintain accurate records of service visits, equipment maintenance, spare parts inventory, and other relevant documentation. Submit detailed reports after every service call.- Inventory Management:- Ensure availability of necessary spare parts and tools for carrying out service activities. Liaise with the central inventory team to keep track of stock levels and order requirements.- Feedback and Improvement:- Collect feedback from customers regarding product performance and service quality, and share insights with the R&D and product teams to drive continuous improvement.- Travel & Site Visits:- Willingness to travel to various client locations for service calls, installations, and troubleshooting, both within the region and occasionally to other areas as required.
Educational Qualification:
Bachelor's degree in Electrical Engineering, or a related field. A diploma in engineering with relevant experience is also acceptable.
Experience:
- 2-5 years of hands-on experience in servicing industrial equipment, machinery, or tools. Prior experience in servicing products in packaging or manufacturing industries is a plus.
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