Business process outsourcing manager
11 hours ago
About Stavtar Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product Stav Pay, has revolutionized the way in which complex businesses such as alternative asset managers manage their business spending and expense allocation process. About This Role Our flagship Saa S product Stav Pay is used by businesses to manage their entire business spend process. You’ll be part of the Stav Pay Business Process Operations (“BPO”) team, which acts as an extension of our client’s accounting team. Key Responsibilities Lead and guide the BPO team and provide feedback to the team members Conduct training to BPO team members/Clients on a regular basis Take up new clients from BA/Dev team for BPO support, understand the process, client requirements and transition to the BPO team for day-to-day support Responsible for all aspects of day-to-day monitoring of client support Monitor the Invoice volumes to make sure all invoices’ data is being entered to the system from our OCR appropriately. Ensure the system is choosing appropriate allocation methods based on pre-determined rules by the client before submitting for client review. Distinguish between high and low priority situations. Should be able to timely escalate/resolve the issues. Coordinating with IT and Clients on enhancing, reporting and development of standardization/automation in process Be the first point of contact for client escalations Establish good working relationships with all the stake holders, like clients, team members, Dev team, BA team etc., Ensuring service level agreements, memorandums and client delivery summaries are maintained. Ensuring that team Maintains & updates the desk procedures, process manuals and process maps on regular basis. Regularly interact with the clients to check their requirements and update on the enhancements from Stav Pay Participate in special projects to enhance accounting operations and reporting processes. Review of reconciliation and reporting that team does on regular basis like payment, validation errors, emails received etc. To provide suggestions on process improvement ideas to Stav Pay and clients To track and maintain the agreed SLA’s for each client Required Competences - Must have Skills Bachelor’s degree with minimum 7 +Years of experience in Finance/Accounting. In-depth understanding of General Ledger systems, Payables vs expenses and Allocations of expenses Ability to follow procedures, ask pertinent questions and document. Strong attention to detail and ability to review Ability to prioritize and multi-task, provide status updates Excellent English, verbal and written Motivated and self-starter Strong AP and accounting knowledge with sound basics of accounting Have led a team of 5 members directly for last 2 years Expertise knowledge in MS Excel Expertise Competences - Good to have Skills Experience in alternative asset management a plus. Knowledge of Accounting Systems like Quick Books, Netsuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc. Job Title: BPO Leads/Assistant Managers Working Hours – 6:30 PM to 3:30 AM (8 AM to 5 PM EST) – based on project demand Location: Bengaluru
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Head Business Process Outsourcing
5 days ago
Bengaluru, Karnataka, India 3 Point Human Capital Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole & responsibilitiesThe BPO Head will be responsible for overseeing and driving the overall operations of the Business Process Outsourcing division, ensuring operational excellence, profitability, and client satisfaction. The ideal candidate must possess strong experience in end-to-end SAP processes (preferably for Third Party Outsourcing TPO business)...
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Business Process Outsourcing Manager
2 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout Stavtar Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
23 hours ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
16 hours ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
2 weeks ago
Bengaluru, Karnataka, India Stavtar Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Process Excellence Specialist
2 days ago
Bengaluru, Karnataka, India Bill Gosling Outsourcing Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
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Senior Analyst – Presales Solution Architect
1 week ago
Bengaluru, India Whatjobs IN C2 Full timeAbout Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group helps business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and...
