Business Process Outsourcing Manager
1 day ago
About StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has revolutionized the way in which complex businesses such as alternative asset managers manage their business spending and expense allocation process.About This RoleOur flagship SaaS product StavPay is used by businesses to manage their entire business spend process. You’ll be part of the StavPay Business Process Operations (“BPO”) team, which acts as an extension of our client’s accounting team.Key ResponsibilitiesLead and guide the BPO team and provide feedback to the team membersConduct training to BPO team members/Clients on a regular basisTake up new clients from BA/Dev team for BPO support, understand the process, client requirements and transition to the BPO team for day-to-day supportResponsible for all aspects of day-to-day monitoring of client supportMonitor the Invoice volumes to make sure all invoices’ data is being entered to the system from our OCR appropriately.Ensure the system is choosing appropriate allocation methods based on pre-determined rules by the client before submitting for client review.Distinguish between high and low priority situations.Should be able to timely escalate/resolve the issues.Coordinating with IT and Clients on enhancing, reporting and development of standardization/automation in processBe the first point of contact for client escalationsEstablish good working relationships with all the stake holders, like clients, team members, Dev team, BA team etc.,Ensuring service level agreements, memorandums and client delivery summaries are maintained.Ensuring that team Maintains & updates the desk procedures, process manuals and process maps on regular basis.Regularly interact with the clients to check their requirements and update on the enhancements from StavPayParticipate in special projects to enhance accounting operations and reporting processes.Review of reconciliation and reporting that team does on regular basis like payment, validation errors, emails received etc.To provide suggestions on process improvement ideas to StavPay and clientsTo track and maintain the agreed SLA’s for each clientRequired Competences - Must have SkillsBachelor’s degree with minimum 7 +Years of experience in Finance/Accounting.In-depth understanding of General Ledger systems, Payables vs expenses and Allocations of expensesAbility to follow procedures, ask pertinent questions and document.Strong attention to detail and ability to reviewAbility to prioritize and multi-task, provide status updatesExcellent English, verbal and writtenMotivated and self-starterStrong AP and accounting knowledge with sound basics of accountingHave led a team of 5 members directly for last 2 yearsExpertise knowledge in MS ExcelExpertise Competences - Good to have SkillsExperience in alternative asset management a plus.Knowledge of Accounting Systems like QuickBooks, Netsuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc.Job Title: BPO Leads/Assistant ManagersWorking Hours – 6:30 PM to 3:30 AM (8 AM to 5 PM EST) – based on project demandLocation: Bengaluru
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Head Business Process Outsourcing
5 days ago
Bengaluru, Karnataka, India 3 Point Human Capital Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole & responsibilitiesThe BPO Head will be responsible for overseeing and driving the overall operations of the Business Process Outsourcing division, ensuring operational excellence, profitability, and client satisfaction. The ideal candidate must possess strong experience in end-to-end SAP processes (preferably for Third Party Outsourcing TPO business)...
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Business Process Outsourcing Manager
2 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout Stavtar Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business process outsourcing manager
13 hours ago
Bengaluru, India Stavtar Solutions Full timeAbout Stavtar Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product Stav Pay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
3 days ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
19 hours ago
Bengaluru, India Stavtar Solutions Full timeAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Business Process Outsourcing Manager
2 weeks ago
Bengaluru, Karnataka, India Stavtar Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout StavtarStavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has...
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Process Excellence Specialist
2 days ago
Bengaluru, Karnataka, India Bill Gosling Outsourcing Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
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Senior Analyst – Presales Solution Architect
1 week ago
Bengaluru, India Whatjobs IN C2 Full timeAbout Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group helps business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and...
