IT operations Manager

Dear Candidate,
Greetings of the day

I am Amutha and I'm reaching out to you regarding an exciting opportunity with TechMango. You can connect with me on LinkedIn Or Email:

Techmango Technology Services is a full-scale software development services company founded in 2014 with a strong focus on emerging technologies. It holds a primary objective of delivering strategic solutions towards the goal of its business partners in terms of technology. We are a full-scale leading Software and Mobile App Development Company. Techmango is driven by the mantra "Clients Vision is our Mission". We have a tendency to stick on to the current statement. To be the technologically advanced & most loved organization providing prime quality and cost-efficient services with a long-term client relationship strategy. We are operational in the USA - Chicago, Atlanta, Dubai - UAE, in India - Bangalore, Chennai, Madurai, Trichy.

Job Title: IT operations Manager
Location: Madurai / Chennai
Team: Engineering

What You Will Do:
Infrastructure and System Operations

• Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints
• Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks

Service Delivery & Incident Management

• Own major incident management, including escalation paths,communications, and postmortems.
• Track SLAs and KPIs for support responsiveness and system reliability.

Security & Compliance

• Ensure compliance with organizational policies and regulatory standards (e.g., HIPAA, PCI).
• Work with InfoSec to support audits, certifications, and risk mitigation plans.

Vendor Management

• Manage external vendors, contract and renewals for hardware,software, and infrastructure services.

Process Improvement & Automation

• Drive automation of manual processes (e.g., patching, provisioning,monitoring).

Budgeting and Asset Management

• Manage IT operations budgets, procurement, and cost optimization strategies.
• Oversee IT asset lifecycle: procurement, deployment, maintenance,and decommissioning.
• Maintain accurate records for licenses, warranties, and support contracts.

Strategic Input & Cross-Team Collaboration

• Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs.
• Support onboarding and offboarding processes with HR and other teams.

What You Will Bring:

• 8+ years of experience in IT operations or infrastructure roles,including 2+ years in a managerial or lead capacity.
• Proven experience managing hybrid or cloud-native environments.
• Strong understanding of networking, system administration.

(Windows/Linux), endpoint management, and cloud tools

• Hands-on experience with ITSM platforms (e.g., Jira Service Desk).
• Familiarity with compliance standards such as HIPAA, PCI-DSS.
• Experience with security tools, patch management, monitoring tools,and automation frameworks.
• Excellent problem-solving skills and the ability to lead incident response under pressure.
• Strong communication and stakeholder management skills.
• Experience working with global or distributed teams is a plus.

Job Type: Full-time

Pay: ₹1,500, ₹2,500,000.00 per year

Application Question(s):

• Overall work experience
• How many years of experience do you have in IT System / cloud infrastructure / serves ?
• How many years of experience do you have in SLA & KPI ?
• How many years of experience do you have in ITSM platform (Jira) ?
• How many years of experience do you have in HIPAA / PCI - DSS ?
• CTCC:
• ETCC:
• Last working date:
• Whether are you comfortable to work in Madurai location ?

Work Location: In person