Manager- Voice

1 month ago

patna, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM - Voice Core Ops

Job Level/ Designation

M1 – Manager

Function / Department

Core Project

Location

Patna

Job Purpose

To manage the Voice/Data Core NSS operations and NSS Rollout at circle level. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice / Data Core services at circle. The role involves managing Voice core services multi-technology environment (viz. 2G, 3G, 4G CS/PS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

*Network elements involved (As per deployment, circle specific)

Core CS /PS Domain:  MSC/GMSC, MSS/GCS, BC, MGW/GMGW, PACO cloud (CMM/CMG/SGW/PGW), CGNAT/ Cache server, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, STP Routers), EMS, PMS tool, Voice LI.

Key Result Areas/Accountabilities

FIELD SUPPORT:  Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects. CS /PS Core and VoLTE Node Availability, Capacity management of Voice / Data Core Nodes (Daily/Weekly/Monthly reports). TAC EIR management and updates within 24hrs. Delivering new series/GT opening/IR testing and Updates to central team/portal for code opening. CUSTOMER SUPPORT:  Enrich customer Voice /Data services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle. PROJECT SUPPORT:  Support new services/node rollouts and expansions HW/SW. Voice Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances. DATABASE MANAGEMENT:  Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level. SECURITY MANAGEMENT:  Regulatory compliance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle.

Core Competencies, Knowledge, Experience

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