Bid Manager

3 days ago


Bengaluru, India Firstsource Full time
A bid manager is responsible for submitting a completed bid to an existing or prospective client, on time. They ensure that all the client's questions have been answered in completion and that the organization has given itself the best possible chance of success.
Working under the direction of head of bid management, the role involves leading all day-to-day aspects of an individual bid. Bid managers are involved in every aspect of the submission and have an excellent appreciation of what the client needs and how best to articulate how their organization can provide that. They work closely with a core team while bringing in subject matter experts when required.
A bid manager is quick on his / her feet and assertive yet tactful in motivating other members of a bid team to produce a successful submission. Leadership, teamwork, time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important.
Bid managers need to deal with complex business relationships and manage multiple resources to deliver a strong, winning case to the prospective client.
A bid manager is an articulate and confident speaker. Strong written communication skills are equally essential.
Reports to
Role
Level
Head of bid management
Individual contributor
Manager (E2)
Scope of work
Bid management
Proactive solution development
Solution presentation
Visit management
Capability presentations
Roles and Responsibilities
Role
Seamlessly run the bid management process across customer management, collection and transaction processing work type across the industry verticals (CMT, BFSI and other new industry verticals) across geographies
Project manages timely responses to RFI/RFP ensuring a high standard of the response
SPOC for all bid related activities; coordinates across cross functional areas and across multiple stakeholders
Orchestrate production of high quality solution presentations
End to end project management of client visit including producing presentations
Responsibilities
Response / content development to all the sections in the RFP/RFIs
Allocation of work though standardized response tracker
Time management to completion
Escalation in case of breach of timeline and poor quality of responses
Red flag the risks and the deviation to the process
Support the Solution Architects to drive sessions and SME discussions
Calendar management to key milestones as per bid plan
Structured and timely communication on bid progress
Coordinate with identified external consultants
Ensure complete confidentiality of the bid related data
Coordinate the Legal T & C’s and MSAs for the on-going bid
Coordinate with the visual aid specialists for visual enhancement of the content and responses
Identify showstoppers/ roadblock and tricky questions upfront
Content customization to meet the opportunity requirements
Review and feedback to the core bid team on the quality of content / responses shared
Conduct debrief session and win loss review
Coordinate with the marketing team on the following:
Visuals / videos
Cover page
Market intelligence through secondary research including competition analysis
Strategic questions / market positioning
Coordinate with BTO on the following :
FCI
IVR analysis
Mystery shopping
SoNAR
Responsible for updating the knowledge repository in a timely manner
Responsible for planning alternative options in case of a resource failure (back up identification/ planning)
Develop and maintain a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements.
Develop Standard operating procedures (SoPs) specific to Global sales support function in line with methodology
Essential Skills
Graduation in any domain (Mandatory), Post-graduation (preferred)
Project management
Multi-tasking
Excellent written and verbal communication
Good knowledge of the product and services on offer
Good analytical skills
Result oriented
Good leadership, people management and decision-making ability
Desired Skills
Regular updated information on the latest trends in the industry and the market in general
Previous operational background / relevant off shoring & outsourcing /marketing experience
Relevant industry certification. – APMP foundation level for Manager & Senior Manager
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