Co-Pilot – Brain Spark Knowledge AI Deployment

2 days ago

Pacific Remote Islands Marine National Monument, India veritis group inc Full time

Job Description: Co-Pilot – Brainspark Knowledge AI Deployment & Customization

Job type: Remote

Objective:

The Co-Pilot will partner with the team to deploy and customize BrainSpark, a GenAI-powered virtual assistant platform. The role focuses on enabling faster customer issue/query resolution for TAC support by leveraging a unified knowledge base of A10 proprietary information. This includes past issues, technical publications, setup guides, and data sources such as Jira, Bugzilla, and Salesforce (SFDC).The Co-Pilot will play a key role in ensuring successful platform deployment, establishing a reusable framework, and laying the foundation for broader adoption across multiple Business Units and knowledge repositories.

Key Responsibilities


•  Deployment & Customization


•  Assist in configuring and deploying Incedo BrainSpark for TAC support.


•  Support integration with multiple data sources (Jira, Bugzilla, SFDC, internal tech pubs, setup guides).


•  Ensure smooth adoption and usability for support teams.


•  Knowledge Base Management


•  Contribute to the creation of a unified knowledge base by consolidating data from proprietary and external sources.


•  Ensure structured, reusable, and scalable design to support future onboarding of additional Business Units and users.


•  Platform Enablement


•  Collaborate with stakeholders to define business requirements for conversational AI-driven knowledge management.


•  Support the development of a configurable Virtual Assistant (VA) framework for cross-functional usage.


•  Participate in pilots, testing, and refinement cycles.


•  Continuous Improvement


•  Monitor adoption metrics and user feedback to refine and enhance BrainSpark capabilities.


•  Recommend improvements to knowledge retrieval accuracy, response quality, and overall platform performance.

Qualifications


•  Familiarity with AI/ML platforms, conversational AI, or knowledge management systems.


•  Understanding of support processes in enterprise technology organizations (TAC, customer support).


•  Exposure to tools like Jira, Bugzilla, Salesforce, and documentation repositories.  
•  Strong problem-solving, analytical, and collaboration skills.


•  Excellent communication and ability to work with cross-functional teams.

Impact of the RoleThe Co-Pilot will help establish a scalable, AI-driven knowledge management platform, improving support efficiency and enabling faster resolution for customer issues. This role directly contributes to the long-term goal of leveraging conversational AI across the organization to drive productivity, consistency, and knowledge reuse.

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹100, ₹125,000.00 per month

Work Location: Remote

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