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Assistant Manager

2 months ago

Gurgaon, India Axponent Full time
Company Description
Axponent is a digital marketing company based in Gurugram. We specialize in helping brands acquire high LTV (Lifetime Value) users and boost their overall performance. Our services include strategic planning, campaign management, and data analytics, enabling our clients to achieve their business goals through effective digital marketing strategies.
Job Title: Assistant Manager - Client Servicing
Location: Gurgaon
Experience: 1-3 years
Industry: Affiliate Marketing / Performance Marketing / Ad-Tech
Axponent is a leading player in the digital advertising space, specializing in affiliate marketing. We work with top brands and publishers to drive performance-based marketing strategies. We seek a Client Servicing Executive to manage and grow key client relationships, ensuring the successful delivery of campaigns.
Key Responsibilities:
- Account Management: Manage day-to-day client communication, addressing their needs, resolving issues, and providing excellent client service.
- Campaign Management: Collaborate with internal teams (business development, technical, and creative) to oversee the setup, launch, and optimization of affiliate marketing campaigns.
- Performance Analysis: Monitor and analyze campaign performance using various analytics tools. Provide insights and recommendations to improve campaign effectiveness.
- Client Reporting: Prepare and deliver regular reports on campaign performance, ensuring transparency with clients.
- Relationship Building: Develop and nurture long-term relationships with clients, understanding their goals and ensuring their success in affiliate marketing campaigns.
- Problem Solving: Address any issues or challenges clients may face and work proactively to ensure campaign success.
- Upselling: Identify opportunities for expanding client engagements, upselling additional services, and increasing overall revenue.
Key Requirements :
- Experience: 1-3 years of experience in client servicing, account management, or a related role within the affiliate or performance marketing industry.
- Affiliate Marketing Knowledge: Understanding of the affiliate marketing ecosystem, including tracking technologies, ad platforms, and campaign optimization techniques.
- Analytical Skills : Strong ability to analyze data, spot trends, and derive actionable insights.
- Client-Centric Approach: Proven ability to manage multiple client accounts, deliver excellent service, and maintain strong client relationships.
- Communication: Excellent written and verbal communication skills with the ability to present data and insights.
- Problem Solver: Strong critical thinking skills with a proactive approach to resolving client issues.
- Tools & Platforms: Familiarity with affiliate networks, tracking platforms, and performance analytics tools (e.g., HasOffers, Google Analytics, etc.).
Preferred Qualifications:
- Experience in working with digital marketing agencies or affiliate networks.
- Familiarity with digital advertising trends and best practices.
- Ability to work in a fast-paced, target-driven environment.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to work with leading brands in the digital space.
- A dynamic work environment with growth opportunities.
- Health and wellness benefits.