SSE - Okta Support
3 weeks ago
Job Title: SSE - Okta SupportLocation: BangaloreJob Description:We are looking for a highly skilled Level 2 Engineer with expertise in Okta to join our dynamic support team. As a Level 2 Engineer specializing in Okta support, you will be responsible for providing technical assistance and advanced troubleshooting for complex Okta-related issues. You will work closely with customers, and other internal stakeholders to resolve escalated tickets and ensure timely resolution of Okta platform issues.Responsibilities:Provide support for Okta-related incidents, service requests, and escalations from support teams.Diagnose and troubleshoot complex Okta authentication, authorization, and integration issues reported by customers and internal stakeholders.Analyze Okta system logs, event data, and other diagnostic information to identify root causes of problems and implement effective solutions.Collaborate with cross-functional teams including engineering, product management, and security to resolve Okta-related issues and improve platform reliability.Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides for Okta support processes and best practices.Participate in on-call rotation and provide after-hours support for critical Okta incidents and service disruptions.Work closely with Okta support representatives and escalate issues to Okta support as needed, following up on escalated cases until resolution.Identify opportunities for automation, process improvement, and optimization of Okta support workflows to increase efficiency and customer satisfaction.Stay updated with the latest Okta features, enhancements, and best practices to provide proactive support and guidance to customers.Assist in customer onboarding, implementation, and configuration of Okta solutions as needed.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.4+ years of experience in a technical support role, with a focus on Okta Identity and Access Management (IAM) solutions.Strong understanding of Okta products and services, including Okta Identity Cloud, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and User Lifecycle Management.Experience with troubleshooting SAML, OAuth, LDAP, and other authentication protocols and standards.Proficiency in analyzing Okta system logs, API calls, and network traffic for troubleshooting purposes.Excellent problem-solving skills and the ability to analyze and resolve complex technical issues independently.Strong communication and interpersonal skills with the ability to interact effectively with customers, colleagues, and vendors.Okta certifications such as Okta Certified Professional (OCP) or Okta Certified Administrator (OCA) are preferred.Familiarity with cloud platforms (e.g., AWS, Azure) and web application security principles is a plus.Experience with ticketing systems (e.g., ServiceNow) and ITIL practices is advantageous.
Skills:
Technical AnalysisCloud ComputingServiceNow
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SSE - Okta Support
3 weeks ago
Bengaluru, India CGI Full timePosition Description: Job Title: SSE - Okta Support Location: Bangalore Job Description: We are looking for a highly skilled Level 2 Engineer with expertise in Okta to join our dynamic support team. As a Level 2 Engineer specializing in Okta support, you will be responsible for providing technical assistance and advanced troubleshooting for complex...
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SSE - Okta Support
2 weeks ago
Bengaluru, Karnataka, India CGI Full timePosition Description:Job Title: SSE - Okta SupportLocation: BangaloreJob Description:We are looking for a highly skilled Level 2 Engineer with expertise in Okta to join our dynamic support team. As a Level 2 Engineer specializing in Okta support, you will be responsible for providing technical assistance and advanced troubleshooting for complex Okta-related...
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Sse - Okta Support
2 weeks ago
Bengaluru, Karnataka, India CGI Full timeJob Title: SSE - Okta Support Location: Bangalore **Job Description**: We are looking for a highly skilled Level 2 Engineer with expertise in Okta to join our dynamic support team. As a Level 2 Engineer specializing in Okta support, you will be responsible for providing technical assistance and advanced troubleshooting for complex Okta-related issues. You...
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Sse - Okta Support
2 weeks ago
Bengaluru, Karnataka, India CGI Full timeJob Title: SSE - Okta SupportLocation: BangaloreJob Description:We are looking for a highly skilled Level 2 Engineer with expertise in Okta to join our dynamic support team. As a Level 2 Engineer specializing in Okta support, you will be responsible for providing technical assistance and advanced troubleshooting for complex Okta-related issues. You will work...
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LMS - Infrastructure Operations Support Admin
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LMS - Infrastructure Operations Support Admin
2 weeks ago
Bengaluru, Karnataka, India Okta Full time**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Senior Support IT Engineer
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2 weeks ago
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1 week ago
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4 weeks ago
Bengaluru, India Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Senior Technical Support Engineer
4 weeks ago
Bengaluru, India Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Mobile Device Support Engineer
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Bengaluru, India Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Senior Mobile Device Support Engineer
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Senior Mobile Device Support Engineer
3 weeks ago
Bengaluru, India Okta, Inc. Full timeGet to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...
