SAP ERP Lead

4 weeks ago

india Skywalk Global Full time

Company Overview:


Skywalk Global is a dynamic and innovative Technology Company at the forefront of digital transformation. We specialize in reshaping our client's IT landscape by providing a comprehensive suite of services, including IT consulting, application development, testing, and enterprise solutions. Committed to excellence, our teams bring together a unique blend of technical prowess and deep functional knowledge. At Skywalk Global, we leverage cutting-edge technology and strategic thinking to deliver clear and measurable high-value outcomes for our clients. With a successful track record spanning over a decade, we take pride in being an ISO, PCI DSS certified, and Microsoft gold partner company.



Responsibilities:


1. Lead and manage outsourced ERP support specialists, providing guidance, mentorship, and performance feedback.

2. Multiple years experience working with SAP ERP System including modules such as (FI/CO/MM/SD/PP).

2. Oversee the day-to-day operations of the ERP support team, ensuring timely resolution of issues and adherence to service level agreements (SLAs).

3. Serve as the primary point of contact for escalated ERP support issues, utilizing advanced troubleshooting skills to diagnose and resolve complex technical problems.

4. Collaborate with cross-functional teams, including ERP developers, business analysts, and end-users, to identify system enhancements, process improvements, and best practices.

5. Monitor system performance metrics and KPIs, proactively identifying areas for improvement and implementing corrective actions.

6. Ensure compliance with company policies, security standards, and regulatory requirements related to ERP systems and data protection.

7. Managing L1 and L2 technicians, that are supporting SAP Modules MM, SD and PP.

8. Monitoring metrics, watching aging tickets, and making sure there is quality user experience.

9. Involved in the day to day of troubleshooting the applications for those SAP modules (MM, SD, PP).


Skywalk Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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