People Operations

About the role The People Operations & Engagement (PO&E) Specialist provides operational support and mass communicates with the people of Medical Services on all PO&E related matters. This role is responsible for maintaining the PO&E data, communications, organisational charts, and analytics to enable the seamless delivery of the Medical Services Business Line (MSBL) people roadmap. The position will be a vital part of the Medical Services HR team and work closely with the Medical Services HR leadership and other internal teams. Key responsibilities Internal Communications Supports internal communications with pre-set templates and cascades the Group corporate and regional messaging across the MS population; Contributes to cascading organisation-wide internal communication plans to effectively communicate business priorities, organisational changes, people updates and major projects progress; Supports with drafting, designing and presenting customised business communications as needed; Supports the digitalisation of internal communication content. Owns and manages the mailbox and Distribution Lists as required to ensure effective cascading of corporate and people communications People Sourcing Coordinates the upkeep of recruitment tools, job descriptions, psychometric tests, etc.; Supports the PO&E Lead with maintaining effective working relationships with internal and external recruiters and ensuring they understand the vacancy requirements and manage their expectations during the recruitment process; Maintains recruitment and candidates records and ensures compliance with internal policy and procedures; Provides regular updates and maintains recruitment reports to monitor and track progress; Organizational Development Manages the library of organisation charts for MSBL; Documents organisation design changes and accurately updates the organisation charts; Contributes to process and policy improvement initiatives and assists with updating HR policy documents as required Engagement Uses a data-driven approach to analyse and recognise patterns in employee data (i.e. metrics such as employee survey results and turnover etc.) to create reports with recommendations; Contributes the employee engagement activities through various projects; Projects Support and project manage process improvement projects; Contributes to the delivery of projects within the Medical Services HR ecosystem; Contributes as SME with the rollout of Group and Regional initiatives and other functions as required. Systems, Recordkeeping and Reporting Responsible for updating and maintaining systems and records on myHR and other internal systems as needed; Manages the internal HR processes for the Medical Services HR team, such as creating job requisitions, etc.; Coordinates with local and global MSBL HR teams as needed to collect data required for reporting; Create regular reports on people and business metrics. Global Talent Mobility Work with IAS to support with the smooth deployment of people globally; Monitor compliance with Group mobility policy for internal transfers; Develop data analysis and reporting on internal transfers Legal and Compliance Ensure the delivery of compliance control as per International SOS standards; Work closely with legal to address employment-related liabilities; Job Profile Required Skills & Competencies Ability to manage data collection programs and mass communications; Strong analytical skills supported by excellent Excel and Visio skills; Ability to analyse engagement data and provide logical explanations based on patterns; Excellent time management, attention to detail, and organisational skills; Strong team player and unafraid to present new creative ideas; Excellent communication and presentation skills; Ability to communicate and positively receive feedback Required Work Experience 5+ years of working experience in HR operations; Experienced in people operations & engagement initiatives; Recruitment and related processes experience; Experience with global HRIS systems (myHR); Data analytics and reporting experience; Experience within the service industry (preferred). Required Qualifications Diploma or bachelor’s degree in human resources or a related field Required Languages English (fluent, business, both oral and written); Additional languages (advantageous) Travel / Rotation Requirements Travel within the MS Regions, and the head office may be required from time to time Behaviours Alignment with the Intl.SOS values of Passion, Expertise, Respect, and Care