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▷ [Apply in 3 Minutes] Servicenow Automation Architect

2 months ago

Noida, India HCLTech Full time
Servicenow / SNOW Automation Architect

Job location: Noida/Chennai/Bangalore

Job description:

SNOW Capabilities

- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications, Flow Designer, Script Includes etc- Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies- Develop existing and custom applications within ServiceNow including integrations with other applications- Hands-on experience in Service Catalog/Service Portal modules- Create and use update sets to move customizations between ServiceNow instances- Design for and maintain a highly available and recoverable environment- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis- Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC- Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated- Work with process managers to fully understand business functionality, pain points, and areas of improvements- Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology- Proactively keep ServiceNow skills current- Mentor and share technical knowledge with service management team

E

- EUC Automation BOT Solution lead, EUC Automation for Solution design with respect to solutions, Runbooks, and AI/ML Algorithm Responsibilities Identification, Design, and Deliver - Automation solution, RB, & AIOPS use cases Internal coordination for Automation tool and Infrastructure provisioning- Manage group of Developers and ensure team KPI s and self KPI s are driven- Produce Timeline/Sprint view for team development planning.- Ensure regular quality checks and assessment of designs and adherence to development standards- Manage a healthy Automation repository at all time, and build process to sustain growth.- Enable a strong learning and development culture within the team to ensure constant Upskilling Required Skills & Competencies- Understanding of DWP (EUC) Operations- Automation tools like ServiceNow orchestrator, ITPAM orchestrator, MSSCORCH etc.,ML/Analytics tools like BI, ServiceNow ITOM etc., Runbook techniques like Shell scripting, Power shell, Python, etc. Agile fundamentals, Azure Devops to manage end to end development life cycle- Strong communication and presentation skills - Interact with BU heads, Solution Architects & leadership with ability to communicate both business and technology requirements.- Ability to collaborate with multiple stake holders to get things done mainly with line of influence- Proven experience in documentation (Excel, Word, power point, Project) and Client presentations

Scripting

Good Windows PowerShell scripting experience

Hands-on with PowerShell Workflows development

Experience in developing PowerShell DSC resources

Good hands-On experience and strong in Windows PowerShell, Unix Shell Scripting or Python/Perl Programming knowledge.

Knowledge on Java, Apache Groovy is a plus.

Sql Server Database writing DML and DDLs is a plus. Knowledge in process tools like ServiceNow, Network knowledge

Minimum Qualifications:

- 3-5 years of experience of ServiceNow development- 3-5 years of experience in IT service management process design- ServiceNow System Admin & ServiceNow Developer Certification- Overarching understanding of ServiceNow Enterprise product suite- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS- Ability to apply business concepts into a technical solution- Web portal development skills, such as HTML, CSS, Angular JS, bootstrap- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB, Service Portal and Third Party Integrations- Ability to create reports using the standard reporting engine, plus metrics and SLAs- Follow ServiceNow best practices (including scripting, security, implementation)- Display aptitude in learning new modules based on training materials- Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)- Clear written and verbal communication skills- ITIL foundation and IT4IT certification

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