Customer Experience Intern

3 days ago

Delhi, India Nua Full time

About Nua:Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women’s wellness in India.Starting with our innovative, chemical-free and India’s only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalized customer experience. With a growing community of over 10 lakh women, we are already India’s largest and most engaged digital-first FemTech brand.Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs. Since then, we have grown multi-fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.Nua has raised over $22 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Mirabilis Investment Trust, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office. If you are as passionate as we are in making a difference and creating real impact in a fast-paced and wildly creative environment, then you might just be the person we arelooking for.Role Summary:We are seeking an Intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally. This is a work-from-home position, and the intern will need to have their own laptop and stable internet connection.Key Responsibilities:Answer and address incoming/outgoing phone calls promptly and professionallyPrioritize calls based on urgency and importanceRedirect calls to the relevant team members as neededDeliver outstanding customer service through phone interactionsFollow up with clients and customers via phone when requiredOffer insights and feedback on phone communication strategies as an intern in the customer experience teamRequirements:Excellent written and verbal communication skillsStrong attention to detail and organizational skillsAbility to work independently and manage time effectivelyProficient in Microsoft Office and GmailMust have their own laptop and stable internet connectionReady to work with rotational off and work timing from 10 am to 8 pmNote - This is a paid internshipTo apply for this opportunity please fill in this form - (This is necessary to move forward in the application process)

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