Assistant Manager

APosition Overview

Position Title

Senior Executive/Assistant Manager

Department

Internal Audit

Level/ Band

301/401-Manager

Role Summary: The jobholder will assist the Internal Audit (IA) department in executing the strategy pertaining to operational, financial, compliance jobholder will ensure successful completion of assigned audit engagements, from start to finish, inclusive of preplanning and wrap up activities. Communicate identified issues to ensure any potential concerns are addressed in a timely and effective manner.

BOrganizational Relationships

Reports To

AVP Internal Audit

Supervises

Individual contributor

CJob Dimensions

Geographic Area Covered

Pan - India. All Departments

StakeholdersInternal

Head of Audit

Senior Management / All Departments - management categories

External

NA

DKey Result Areas

·Perform specialized auditing of a broad range of operational, financial and compliance functions as set out in the annual audit plan;

·Review the area to be audited and understand the scope of the audit

·Review previous audit reports, if any, to check clearance of key issues

·Prepare preliminary risk assessment matrix (RAM), identifying key risks and controls in the audit area

·Prepare audit programs and detailed audit work papers incorporating test schedules, observations, and audit conclusions;

·Complete work paper documentation in audit software - Teammate (TM) and ensure all work papers contain sufficient supporting documentation and have been properly referenced on Team Mate;

·Perform walk through along with the process owners and prepare process flowcharts

·Test the existing controls in place, conclude on the adequacy, effectiveness and efficiency of key controls tested and recommend action plan to address the risks where controls are weak;

·Perform compliance and substantive testing as per audit program

·Draft audit issues / reports as per GIA's audit methodology

·Comply with Quality Assurance checklists to ensure that working papers are complete and serve as a stand-alone reference to support audit findings;

·Assist in special jobs/ fraud investigation reviews whenever needed.

·Discuss audit issues with operational management and ensure factual accuracy of the issues

·Submit report to audit engagement manager for review

·Input final audit report into TM, before formal issuance

·Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

· MUST HAVE – Excellent skills in Microsoft EXCEL and good aptitude to adopt new system .

Competencies:

Competency

Proficiency Scale

Building and Managing Relationships:
Working effectively with key stakeholders (internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Networking and influencing skills with individuals across teams with diverse working styles to focus on sustainable relationships over a long term basis for better work synergy

> Demonstrates awareness of the importance of effective relationship management in increasing influence/ reputation, improving business delivery.
> Able to use a planned approach and knowledge sharing tools to build positive, reciprocal relationships.
> Able to tailor an approach to appeal to the needs of a particular audience.
Recognizes the impact of positive perception in managing relationships.
> Takes efforts to build relationships with cross functional team members.

Effective Communication:
Is attuned to the needs, perspectives and sensitivities of others and acting with them in mind. Communicates effectively to set the right perspective of self and team and provide constructive feedback.

> Appropriately expresses one's own opinion.
> Refrains from immediate judgment and criticism of others' ideas, delivering criticism in a way that demonstrates sensitivity to other's views.
> Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new information.

Analytical Thinking:
Displays the ability to consider a variety of perspectives in a particular situation by analyzing facts, data and scenario based insights to enable a logical, well-reasoned and informed decision - making process.

> Distinguishes between situations and the need for information and reasoning.
> Provides multi-perspectives to a situation, including aspects others may have missed.
> Analyzes the information gathering and reporting process; reviews trends and predict the outcomes.
> Identifies linkages within multiple sources; anticipates issues that are not readily apparent on the surface; identifies root causes and effects.
> Reports and identifies areas that need guidance in order to resolve complex issues; anticipates the possible outcomes or potential solutions.

Managing Conflicts Effectively:
The ability to deal with conflicts in a positive manner to enhance learning and group outcomes, including effectiveness or performance in organizational setting.

> Ability to identify conflicts and seeks assistance for resolution.
> Able to remain calm and objective during the conflict resolution process.
> Ability to listen to concerns, opinions and objections of others.
> Participates in conversations and/or meetings intended to resolve conflicts once aware or ed to such situations.
> Encourages calm dialogue between others when faced with differing point of views.
> Assists in fostering a calm and objective environment during
conflict resolution process.
> Seeks assistance when potential disruptive situations have been identified.
> Considers concerns, issues and objections of others in a conflict situation.
> Ability to remain calm when faced with an escalating conflict.
> Listens to different point of views and promotes mutual
understanding.

Developing, Managing & Working with Hybrid Teams:
Ability to nurture, guide and support remote and hybrid teams by identifying, developing, recognizing
potential and building the leadership pipeline in order to help individuals, teams and the channel maximize
their potential to achieve the business goals. Encourages ideas, embraces diversity, builds rapport, acts with empathy and sets work expectations and is readily available for the team during the time of need

> Builds and maintains healthy relations with hybrid team members to ensure seamless execution of work.
> Completely understands various functions and roles within the team and their interdependence.
> Manages own time and that of others working remotely, focusing on the things that are important.
> Collaborates with others and ensures that team members have the necessary information to operate effectively - online and offline.
> Builds others’ confidence and motivates team members to perform their jobs.
> Works to provide a supportive environment by securing necessary resources and removing blocks to effective working.

Functional knowledge:
Has a thorough understanding of knowledge and skills sets required to excel within the function in order to build a business model leading to sustainable growth for customers and consumers.

> Makes sense of business processes and their risk and
control implications, draws appropriate conclusions and makes useful recommendations.
> Rapidly identifies key issues in a complex situations.
> Condenses large amount of information in to useful formats.
> Ensures quality and accuracy of information, results and
recommendations.
> Develops imaginative solutions and new ways of thinking about situations, problems and opportunities adding value to
business.
> Produces problem analyses, solutions and work plans that are logical.
> Application of critical thinking to specific business and control processes and systems to generate an in-depth understanding of the important variables.
> Accurately identifies the cause effect relationships among key business variables.
> Understands and evaluates financial, operational, and regulatory risk within the organization and its processes
taking into consideration the big picture.
> Analyzes processes to identify appropriate and critical controls and objectives.

Technology, Digital and Analytics:
Ability to choose, develop, adopt and apply technological solutions and explore creative usage
of technical resources to sustainably elevate and advance business outcomes as well as
demonstrate agility to consistently deliver required business goals by overcoming
technological challenges and adapting quickly in a changing technological environment. Ability
to accelerate business with data & analytics and drive analytics transformations

> Ability to analyze current technological trends, keeps track of key technological changes in industry and other markets.
> Shows agility for adopting new technology post systematic evaluation of the the solution.
> Continuously stays in touch with key networks and contacts, with an objective of leveraging technology for achieving goals.
> Effectively balances changing technological priorities and deliverables under unfamiliar situations or tight deadlines.
> Independently engages in tasks requiring interpretation of complex and often vague sets of information.
> Identifies gaps in information and makes assumptions in order to continue analysis and/or take action.
> Promotes digital literacy and fluency in the team

Customer & Consumer Engagement And Experience in a Hybrid World:
Understands internal and external customers needs and builds consumer and customer obsession by placing them in the centre of everything the organization does. Strives towards making customer experience a competitive advantage for the organization and strongly drives a customer first approach that supports a broader business agenda and delivery. Works towards developing and sustaining productive customer relationships through omni channels, by proactively engaging, nurturing and serving them.

> Makes a conscious attempt to understand and act on the consumer and customer needs in a prompt and positive manner given the changing environment context, by anticipating the customers unstated needs, articulating them well and by providing the client service which exceeds expectations.
> Builds and maintains productive relationships based on trust in a hybrid work environment, with internal and external stakeholders/ customers.
> Reaches out to customer and identifies opportunities to increase connect through different preferred channels.
> Collates and analyses data based on customer pain points and coordinates with other departments to ensure effective resolution of system and process issues given the changing environmental and customer context.
> Goes out of the way to deliver on time, the commitments made to the customers and consumers while striking a balance between their changing needs and organizational's processes.
> Clearly identifies the full range of customers to be served, their stated needs and offers options and suggestions to match their current and future expectations.
> Works towards integrating data, technology and strategy into creating hybrid customer experience solutions.
> Cultivates a consumer focused attitude among colleagues and assists team members to focus on various touchpoints to achieve customer satisfaction.
> Strives to exceed clients expectations by offering various possible options to pick and choose from which will completely satisfy their needs and be in their best benefit.
> Effects changes keeping in mind the customer context to deliver greater value and satisfaction to the customers.

Skills Required

Technical

Good knowledge of internal audit concepts and methodology.

Good knowledge / experience of operational, financial and compliance audit

Excellent knowledge of MS Excel and good control over keyboard command while using Excel

Proficiency in use of computers, including MS Word and PowerPoint.

Strong written and oral communication skills

Behavioral

Professional Skepticism, high energy level and initiative, team player

Essential

Desired

Interpersonal skills

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Communication skills

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Creative thinking skills

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Supervising/Leadership skills

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Teamwork Skills

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Influencing skills

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Relationship Building skills

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Decision making skills

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