Operations Analyst

4 weeks ago

Hyderabad, India Evernorth Full time

Role Title: Operations Analyst

Job Description & Responsibilities:

  • Provide mail / material project design support on ID card/member material requests.
  • Provide timely communication on the progress and status of all assigned tasks to appropriate operational areas.
  • Responsible for setting IPM/AM/client expectations on production timelines to meet PM Performance Guarantees.
  • Resolve material concerns arising from member or client issues and communicate resolutions promptly and effectively.
  • Assist with special projects as assigned.
  • Promote the use of the standard Welcome Kit materials.
  • Determine the appropriate member materials template for the clients request.
  • Develop standard and custom member materials (resin and plastic ID cards) to meet clients' requests and ensure NCPDP and HIPAA compliance.
  • Experience with Adobe Photoshop and Microsoft Word is a must, and knowledge of Microsoft Access and Microsoft Excel is preferred.
  • Responsible for accurate system set-up of all member materials and client demographic levels.
  • Follow defined quality control procedures.
  • Identify and communicate material issues / problems that may cause errors or delays.
  • Maintain or exceed the accuracy level set by department standards.
  • Work with IPMs, AMs, Eligibility, Corporate Procurement, CBA, and other Express Scripts staff to achieve customer satisfaction.
  • Resolve issues that may affect customer satisfaction and client retention.
  • Responsive to team members and other internal customer needs.
  • Report status updates daily.

Experience Required:

1-3 year of publishing or graphic arts experience OR graphic arts and one year of print production experience

Education and Training Required:

2-year degree and one year of either graphic arts or print production experience

Primary Skills:

  • Must know at least 3 of the following Adobe Photoshop, Microsoft Access, Microsoft Excel, Microsoft Word
  • Good written and verbal communication skills and the ability to work effectively with various levels of employees/clients.
  • Strong customer service focus
  • Detail-oriented with strong analytical and problem-solving skills.

Additional Skills:

  • Problem-solving skills with the ability to work cross-functionally to resolve issues and generate results.
  • Demonstrated ability to prioritise and manage workload and meet project deadlines.
  • Excellent organisational and follow-through skills with the ability to prioritise multiple tasks with tight deadlines.
  • Ability to work mandatory overtime during peak production periods.

  • MIS Analyst/Data Analyst-B2

    2 weeks ago

    Hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for HyderabadJob Location :HyderabadExperience: 3-5 Years05 Days week-Both side TransportShift Timing: Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge withSQLfor this role-Complex database queries, Join, Union, Power query, Big query etc.L1 Interview-Virtual & L2-Final discussion-Face...

  • MIS Analyst/Data Analyst-B2

    2 weeks ago

    hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for HyderabadJob Location : HyderabadExperience : 3-5 Years05 Days week- Both side TransportShift Timing : Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge with SQL for this role-Complex database queries, Join, Union, Power query, Big query etc.L1 Interview-Virtual & L2-Final...

  • IT Operations Analyst

    3 weeks ago

    Hyderabad, India Phenom Full time

    DescriptionJob RequirementsJob Title:IT Operations AnalystCompany:PhenomLocation:Hyderabad, IndiaJob SummaryWe are seeking an experienced IT Operations Analyst to join our team. The ideal candidate will have a strong background in operating systems which include Mac, Windows and Ubuntu. He/She should be able to troubleshoot hardware, and software issues...

  • MIS Analyst/Data Analyst-B2

    2 weeks ago

    Hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for HyderabadJob Location : HyderabadExperience : 3-5 Years05 Days week- Both side TransportShift Timing : Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge with SQL for this role-Complex database queries, Join, Union, Power query, Big query etc.L1 Interview-Virtual & L2-Final...

  • MIS Analyst/Data Analyst-B2

    2 weeks ago

    Hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for HyderabadJob Location : HyderabadExperience : 3-5 Years05 Days week- Both side TransportShift Timing : Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge with SQL for this role-Complex database queries, Join, Union, Power query, Big query etc.L1 Interview-Virtual & L2-Final...

  • MIS Analyst/Data Analyst-B2

    2 weeks ago

    Hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for Hyderabad Job Location : Hyderabad Experience : 3-5 Years 05 Days week- Both side Transport Shift Timing : Candidate should be flexible to work in Day & Night both. We are looking for strong knowledge with SQL for this role-Complex database queries, Join, Union, Power query, Big query etc. L1 Interview-Virtual &...

  • [Immediate Start] MIS Analyst/Data Analyst-B2

    1 day ago

    Hyderabad, India Wipro Digital Operations and Platforms Full time

    MIS Analyst/Data Analyst-B2 for Hyderabad- Job Location : Hyderabad- Experience : 3-5 Years- 05 Days week- Both side Transport- Shift Timing : Candidate should be flexible to work in Day & Night both.We are looking for strong knowledge with SQL for this role-Complex database queries, Join, Union, Power query, Big query etc.L1 Interview-Virtual & L2-Final...

  • IT Operations Analyst

    4 weeks ago

    hyderabad, India Phenom Full time

    Description Job Requirements Job Title: IT Operations Analyst Company: Phenom Location: Hyderabad, India Job Summary We are seeking an experienced IT Operations Analyst to join our team. The ideal candidate will have a strong background in operating systems which include Mac, Windows and Ubuntu. He/She should be able to troubleshoot...

  • Data Operations Financial Analyst

    4 weeks ago

    Hyderabad, India Alter Domus Full time

    Data Operations Financial Analyst Location: Hyderabad, IN This role will be working in the Data and Analytics Products group – Data Operations team. The group leverages cutting edge technology and domain knowledge to create products to solve challenges in the alternative investment space. The data operations team is responsible of transforming...

  • SOC (Security Operations Center) Analyst

    4 weeks ago

    hyderabad, India Virtusa Full time

    SOC (Security Operations Center) Analyst - CREQ184283 Description Skill -SOC Analyst Ep - 3+ to 6 Years Location -Chennai/Hyderabad Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills SIEM, Network - Security Years of Experience 5 Travel No

  • SOC (Security Operations Center) Analyst

    4 weeks ago

    Hyderabad, India Virtusa Full time

    SOC (Security Operations Center) Analyst - CREQ184283 Description Skill -SOC Analyst Ep - 3+ to 6 Years Location -Chennai/Hyderabad Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills SIEM, Network - Security Years of Experience 5 Travel No

  • SOC (Security Operations Center) Analyst

    3 weeks ago

    Hyderabad, India Virtusa Full time

    SOC (Security Operations Center) Analyst - CREQ184283 DescriptionSkill -SOC AnalystEp - 3+ to 6 YearsLocation -Chennai/HyderabadPrimary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills SIEM, Network - Security Years of Experience 5 Travel No

  • Operations Analyst

    4 weeks ago

    Hyderabad, India Evernorth Full time

    Role Title: Operations AnalystJob Description & Responsibilities:Provide mail / material project design support on ID card/member material requests.Provide timely communication on the progress and status of all assigned tasks to appropriate operational areas.Responsible for setting IPM/AM/client expectations on production timelines to meet PM Performance...

  • Operations Analyst

    3 weeks ago

    Hyderabad, India Evernorth Full time

    Role Title: Operations AnalystJob Description & Responsibilities:Provide mail / material project design support on ID card/member material requests.Provide timely communication on the progress and status of all assigned tasks to appropriate operational areas.Responsible for setting IPM/AM/client expectations on production timelines to meet PM Performance...

  • Sr. Revenue Operations Analyst

    3 weeks ago

    Hyderabad, India OpenText Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Revenue Operations Analyst

    4 weeks ago

    hyderabad, India OpenText Full time

    OPENTEXT  OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Revenue Operations Analyst

    4 weeks ago

    Hyderabad, India OpenText Full time

    OPENTEXT  OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Revenue Operations Analyst

    4 weeks ago

    Hyderabad, India opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Revenue Operations Analyst

    4 weeks ago

    Hyderabad, Telangana, India opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr Operations Analyst

    2 weeks ago

    Hyderabad, India Syniverse Full time

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of...