Sr Operations Analyst
2 weeks ago
-Some of What You'll DoScope of the Role:Direct Reports:
This is an individual contributor role with no direct reports
Key Responsibilities:Provide Technical support, determine the root cause of the problem(s), and find appropriate solutions.
Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
Analyze metrics and identify the possible reasons for any achievements or deviations.
Participate in ticket review and ensure the appropriate solution is provided.
Create status reports on the activities performed as per management requirement.
Provide documentation on newly discovered solutionsand develope production ready solution support scripts.
Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
Provide guidance to more junior team members and act as resource for questions and reference.
Experience, Education and Certification:Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
Prior experience in Telecom Operations preferred.
Additional Requirements:24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift
Ability to communicate status updates effectively to the project team and management.
Ability to work independently as well as in a team environment.
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
-Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.
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