System Integration Advisor

3 weeks ago

Noida, India NTT DATA, Inc. Full time

We are currently seeking a System Integration Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

  • Minimum 5-6 years of Windows / VMware Administration experience with 5 years of hands-on experience and proficiency in managing and maintaining a medium/large environment (at least 1000+ Servers).
  • Advanced knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
  • Exceptional technical troubleshooting skills including but not limited to No boot situations, patch failures, performance issues, unexpected OS crashes, Capacity planning, FileShare access management, External Audits.
  • Installing, configuring, and maintaining Win2K12, Win2k16, Win2k19 and Win2k22 Servers.
  • Good Knowledge of Hardware and coordinate with hardware vendors like IBM / HP / Dell /. Following up with Vendors whenever required & resolve issues by minimizing downtimes.
  • To be able to identify recurring issues, assist to provide corrective action and track till closure.
  • Identify gaps if any that may impact the client or day to day performance of team members and provide inputs for productivity improvement measures for the support team.
  • Participate as resolver party in Priority One (P1) resolution process.
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all problems are resolved in an accurate and timely manner.
  • Collaborate with vendors and cross functional teams to define business requirements.
  • Share knowledge and aids less experienced team members.
  • Proactive system optimization and maintenance as required.
  • Proficient in Microsoft Server patching and vulnerability remediation.
  • Exceptional interpersonal and client service skills.
  • Ensures 24x7 after-hour support.

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