Walk-in Drive For Freshers

1 week ago

Gurugram, India Cognizant Full time

Job Description:-

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / ***Certification in DM along with good communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Certification: Required if Fresher

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
    • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Ability to use a desktop computer system
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
    • Excellent typing skills
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Flexible with the working schedule
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Resolving Technical complex queries,
  • Escalation channel to drive solution of B2B queries,
  • Detect and track App defects and inconsistencies,
  • Drive continuous improvement through root cause identification and defect elimination

POC - Anjali

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