General Manager Facilities

1 month ago


Hyderabad, India Workafella Full time
Job Responsibilities: As a General Manager Facilities, you will be responsible for overseeing and managing customer service, operations activities within a specific city. Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces in the city. This role requires strong leadership, strategic thinking, and the ability to recruit, train, and build a team.

Key Responsibilities: Operations and Facility Management: Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards. Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback. Coordinate with the central operations team to implement standardized processes and policies across all locations. Monitor and maintain the overall cleanliness, functionality, and aesthetics of the Centers of the centres in city. Financial Management: Directly responsible for the Income and Expenditure for the centre. Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization. Client Relationship Management: Directly responsible for the client retention and satisfaction. Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service. Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction. Security Management: Ensure the safety and security of the facility by developing and implementing security policies and procedures. Oversee the security team, including training, scheduling, and performance evaluations. Conduct regular security audits and drills to maintain a high level of preparedness. Housekeeping Management: Oversee the housekeeping team to ensure cleanliness and hygiene standards are consistently met. Implement and monitor cleaning schedules and procedures to maintain a clean and welcoming environment. Address and resolve any housekeeping-related issues promptly and effectively. Engineering Management: Supervise the engineering team responsible for the maintenance and repair of building systems, including HVAC, electrical, and plumbing. Develop and implement preventive maintenance programs to ensure the reliability and longevity of facility systems. Manage engineering projects, including upgrades and renovations. Pantry Service Management: Oversee pantry services to ensure a high standard of service and cleanliness. Manage inventory and supplies, ensuring timely replenishment and adherence to health and safety regulations. Address and resolve any pantry-related issues promptly and effectively. Compliance and Safety: Ensure compliance with all local, state, including health and safety standards. Conduct regular safety inspections and training sessions to maintain a safe working environment. Qualification Post Graduation in Business Administration, Management, or a related field. 10+ years of experience into management or leadership role. Experience ideally with the Facility, real estate, retail, or hotel industry is a plus. Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members. Solid understanding of facility management, operations, and customer service principles. Financial acumen and experience managing budgets and financial performance.



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