Director, Business Continuity

Job ID: 31016

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 29 Aug 2025

Job Summary

Support the Head, Business Continuity & Resilience, TB to implement the CCIB Operational Resilience Framework within Transaction Banking, working in an agile operating model. The Framework will encompass new Operational Resilience regulations, Business Continuity Management, Crisis Management and Operational Continuity in Resolution ("OCIR") across Cash and Trade.
The role holder will have knowledge and experience applicable to either Cash or Trade products, or both.

• Support Group Process Owner for operational resilience within Transaction Banking to implement and maintain first line risk ownership, CIB Operational Resilience requirements and Policies/Standards set by the Group Resilience team.
• Coordinate and participate in Operational Resilience squads in Transaction Banking and collaborate with stakeholders to meet resilience regulation milestones: identify vulnerabilities, set impact tolerances, prioritise improvements, perform stress tests and self-assessment.
• Provide input into the design and undertake implementation of the agreed resilience Target Operating Model within Transaction Banking
• Support the Product Owners in development of Transaction Banking resilience capabilities as it applies to Cash or Trade globally and ensure consistent application across country business teams.
• Leverage capability from the Group Resilience team to ensure best practice, lessons, and capability is shared across the business on design, implementation and maintenance.
• Support the Product Owners to address critical vulnerabilities to business services across Cash and/or Trade are appropriately prioritized in the relevant QPR.
• Coordinate with Operational Resilience and other Business teams to ensure critical dependencies on operational assets outside Transaction Banking are appropriately prioritized in the relevant QPR.
• Support Head, Business Continuity & Resilience, TB in escalation of risks relating to Operational Resilience to business NFRCs as required.
• Support reporting of Operational Resilience risks and treatment actions to NFRC regularly.

RESPONSIBILITIES

Strategy

• Support in effectively assessing and helping to manage the Resilience epic and its impact on Strategy, Operating Model, Risk and Controls standards and compliance with regulations, and ensure business processes are aligned with the organization's strategic goals.
• Collaborate with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
• Lead or support initiatives to innovate and digitize processes as well as driving collaboration and best practice sharing across the network.
• Support continual experimentation within the Client Journey to deliver outcomes that align to the strategy and product backlog.

Key Responsibilities

Business

• Provide feedback to Head, Business Continuity & Resilience, TB supporting TB Operational Resilience, on the overall Operational Resilience Framework;
• Support the implementation of bank-wide guidelines, and controls into Transaction Banking, develop and/or adapt training materials and templates for operational resilience to ensure effective integration into business change processes. Ensure appropriate consultation with Regional and Country Transaction Banking stakeholders.
• Implementation scope includes: new operational resilience regulation requirements; business continuity management; crisis management; and OCIR.
• Support Product Owners' review and challenge of Important/Critical business services and impact tolerance thresholds proposed by the business. Identify strategic changes or vulnerabilities requiring remediation.
• Assist implementation of controls within the business to maintain and periodically review Important/Critical business services and Impact Tolerance thresholds as part of the business change management process.
• Participate in workshops, exercises and scenario testing to identify vulnerabilities in resilience of operational assets. (IT, Data, 3rd parties, people, property etc.)
• Support the Product Owners on QPR/NFRC submissions related to OR treatment, improvement actions and monitoring of risks.
• Assist the development of Group Business level response, continuity, recovery, crisis management capability, teams, plans within Transaction Banking
• Support the design and implementation of monitoring in the business to identify changes to the risk profile of operational assets such as high criticality systems, SLAs, organisational design, movement of operational capability.
• Support the Product Owners to embed group and country level capability applicable to Cash and/or Trade to respond and recover from natural disasters, market events, external attacks and topical situations such as elections. This includes the development and management consolidated Operational Resilience Response & Recovery Plans, Crisis Management Plans, Playbooks and Runbooks.
• Support the Group Process Owner for TB Client Service Resilience where there are crisis exercises within the CIB Crisis Management Group and support preparation for crisis exercises on a regular basis to ensure preparedness for any contingency.

Processes

• Support the Head, Business Continuity & Resilience, TB and Product Owners on QPR/NFRC submissions related to OR treatment, improvement actions and monitoring of risks.
• Support the Head, Business Continuity & Resilience, TB in ensuring implementation of Group policies standards, TB Business Resilience Framework and local regulatory requirements through prioritisation within applicable QPRs and subsequent execution by relevant squads.
• Understand and assess the impact of changes to Transaction Banking from Resilience policies, standards and business Resilience Framework to ensure the impact is understood.
• Recommend additions/enhancements/changes to the Operational Resilience policy, standard, guidelines, procedures, and controls as applicable.
• Participate and represent Transaction Banking in Operational Resilience working groups to provide updates and influence positive outcomes for the Business.

People & Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners.

Risk Management

• Escalate when any risk and control weakness become apparent and support in addressing them
• Work with the relevant teams to develop, design and implement control measures and monitoring plans.
• Ensure that material risks that are brought to stakeholders' attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.

Governance

• Ensure that material risks that are brought to stakeholders' attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
• Monitor Operational Resilience profile and posture within Transaction Banking and report any non-compliance to the second line.
• Support in the design and implementation of operational resilience KRIs, KCIs and other risk ratings/assessments, as well as process designs using available MI across Transaction Banking

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Provide inputs in ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
• Ensure effective communication and implementation of regulatory changes once they are known

Key stakeholders

• TB, Trade and Cash MT
• TB COO MT
• Cash Strategic Pillar Leads
• TB/Trade/Cash Country heads
• Technology heads
• Regional COOs
• Risk Framework Owners
• Internal / External Audit
• Regulators

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group's internal and external reputation and indirectly influence the bottom line.
• Promote the Group's brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Skills and Experience

Understanding of Risk management frameworks
Understanding of Transaction Banking
Understanding of Resilience, OCIR requirements
Communication & Governance skills
Understanding of banking products, policies, processes, systems, data flows

Qualifications

• 8+ years of Transaction Banking (TB) experience, with detailed knowledge of TB processes, systems and data
• Hands-on risk management experience with understanding of the Enterprise Risk Management Framework (ERMF)
• In-depth understanding of resilience and control frameworks
• Project Management experience
• Motivated and independent self-starter with optimistic attitude
• Ability to multi-task and manage stakeholders at various levels (both senior and working level)
• Good in both written and verbal communication: able to create / manage the creation of top-notch final deliverables with minimal supervision

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.