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Assistant Manager
4 months ago
Role:- Operations Manager
Location:- Pune
Job Summary
A senior level EUSS lead to manage a shared delivery of upto L3 support. The Individual should be a technology enthusiast, experienced stakeholder management with exposure to Remote Desktop Support on Virtual Desktops, Win 10 and O365 related environment, Identity & Access Management, Service Catalogue creation for zero touch request fulfillment and Identifying transformation potential across EUSS domains.
Years OF Experience Needed.
9+ Years of Experience in Service Desk management along with Operational Activities.
Technical Skills:
Good experience in providing technical support on various M365 features & concepts
Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)
Good troubleshooting skills in various versions of O365 at the user level as a first level resolution
Good troubleshooting and administration skills in MS Teams/OneDrive at the user level
Good troubleshooting on Windows 10 OS & the applications
Previous experience in supporting remote Desktop & O365 Infra support
Knowledge of Active Directory concepts preferred
Excellent Analysis and Documentation skills
Incident, Request and Problem Management Skills
Sound ITIL knowledge
Operations Management
SLA Management
Performance Management
Capacity Management
Non Technicall Skills :
Effective Business Communication
Coaching for Success
Resolve technical issues of projects
Business Acumen
Create a learning culture
Channeling Innovation
Intelligent Risk-Taking
Managerial Courage
Motivating Others
Championing Change
Identify and Build Talent
Managing Stress
Relating to others
Influencing others
Insight into customer’s mindset
Solution based approach
Personal credibility
Self-Development
Follow Through
Organization Agility
Recognize Efforts
Qualification:
At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365
Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Preferred certifications on the below
o Win 10 - MD-100
o O365 . MS-100 , MS -500
o ITIL