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Store Manager

4 weeks ago

Pune, India Wonderchef Home Appliances Full time

The Store Manager will be responsible for the overall management and performance of the Wonderchef Exclusive Brand Outlet. This includes achieving sales targets, ensuring high levels of customer satisfaction, managing staff performance, maintaining store standards, and ensuring smooth daily operations.

Key Responsibilities:

1. Sales & Target Achievement

  • Drive store sales to meet and exceed targets
  • Ensure upselling and cross-selling of products
  • Monitor daily/weekly/monthly sales reports and take corrective actions

2. Customer Experience

  • Ensure a premium and personalized customer experience
  • Handle customer queries and resolve complaints promptly
  • Train staff to offer product demos and provide informed recommendations

3. Store Operations

  • Oversee daily operations including opening/closing, cash handling, and stock checks
  • Ensure proper merchandising and visual presentation of the store
  • Coordinate with the warehouse for timely replenishment of stock

4. Team Management

  • Recruit, train, and manage the store team
  • Allocate duties and set individual sales targets
  • Conduct regular team reviews and performance appraisals

5. Inventory & Reporting

  • Maintain optimal stock levels and reduce shrinkage
  • Ensure timely inward and outward entry of stock
  • Generate daily sales reports, inventory updates, and customer feedback logs

Skills:

  • Strong communication and interpersonal skills
  • Leadership and team management abilities
  • Proficient in MS Office, billing systems, and POS software
  • Customer-focused with a sales-driven mindset

Preferred candidate profile:

  • 3 TO 5 years of experience in retail operations, preferably in consumer durables, home appliances, or lifestyle brands
  • Prior experience in handling EBOs or premium brand outlets is an advantage cify required role expertise, previous job experience, or relevant certifications.