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Assistant Manager

2 months ago

gurugram, India WNS Global Services Full time
Job Description

This position entails a unique set of key duties and day-to -day tasks; would involve a relatively high degree of responsibilities for the business and other stakeholders. The job holder is expected to have deep understanding of US residential mortgage underwriting function. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.

Responsibilities:

• To oversee all activities within a team and driving the team to meet production targets

• To ensure team meets daily SLA and qualify requirement

• Work on Internal and External stakeholder reporting

• To ensure appropriate and timely escalations to immediate superiors

• To handle escalations.

• Ensure compliance with internal policies and procedures, external regulations and information security standards.

• Ensure completion of the Internal and External Calibration sessions

• Conduct team huddles.

• Establish peer-to-peer relationships with in the team.

• Ensure complete, transparent and frequent communication with the team and other stakeholder.

• Adhere to the communication plan and rigor as agreed with the business.

• Ensure on time logins and schedule adherence.

• Assist new hires such that they are productive on the floor in the shortest possible time frame.

• To coach and provide feedback to team members who are not meeting their targets or meeting the threshold

• To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures.

• Help new Joiners in their nesting phase and be a backup for supervisors in their absence.

• Encourage others on the team to identify barriers to team functioning and suggest remedies

• Maintain confidentiality of all customer and employee information

• Respond positively to feedback and redirection

• Fully utilize systems, tools, training, and resources provided to maximize potential

• Assist other departments as needed


Qualifications
  • Bachelors in any stream.

Additional Information
  • Experienced mortgage professional with 4-5 years expertise in underwriting functions.
  • Thorough knowledge of functional area and department processes.
  • Has working knowledge of real estate lending criteria and federal, state, and agency compliance.
  • Can multi-task and manage time efficiently
  • Has strong organizational skills, attention to detail, and basic Microsoft Office skills
  • Good analytical and problem-solving skills.
  • Strong organization and verbal and written communications skills.
  • Highly adaptive and open to changes as the organization grows and its needs evolve.
  • Should be ok with night/rotational shift.