Application Support Engineer

4 days ago


Delhi, India Smirmatec Private Limited Full time

Remote (India) |5:30 PM – 3:30 AM IST (US Market Hours)Monday–Saturday |Full-Time |Probation: 3 Months₹60,000 – ₹70,000 / month+ BonusApply Now: applications (missing form or recording) will not be considered.Minimum Requirements2+ years of experienceinSaaS or product-based technical supportFinTech or trading-related platform support background(stocks, options, futures, or analytics tools)Excellentwritten English->this is non-negotiableProven ability toself-learn quicklyand handle complex workflowsindependentlyProficiency withExcel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportImportant:Candidates who “want to join to learn trading” will not be considered. You must already be comfortable withbasic trading conceptsand come prepared to apply them.Strict ExpectationsStrong command of written English –absolutely mandatoryDemonstrated ability toself-learnfrom detailed documentationHeavy reliance on AI tools for answering usersis not acceptableThis role demandscritical thinking, trading familiarity, and disciplineAbout UsWe are a fast-growingFinTech SaaS companybehind a global trading journal and analytics platform used by100,000+ tradersacross US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.Role OverviewWe are hiring aPlatform Support Engineerto assist global traders using ourtrading analytics platform .This is atechnical, product-centric support role—not a BPO or call-center positionYou will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with thefounder-led team .Only apply if you areserious about trading, product support, and independent learningKey ResponsibilitiesProvide fast, clear, and accuratelive chat (primary)andemail (secondary)supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to



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