TL-US Mortgage

2 weeks ago

chennai, India Wipro Full time

Role Purpose

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process RMAC Risk compliance HR Employee engagement and retention etc. Talent Acquisition Hiring IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process. Fix any deviations Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Competent Technical Knowledge – FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup– Competent Project Management – Knowledge of project management and hands on experience in Agile methodology – Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure 1. Process Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Productivity %Metrics met %deviations Vaule add to the client (FTE reduction) 2. Client Management CSAT/NPS Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score, %technical trainings, %general trainings Mortgage( Active/ Default Servicing)

  • Us Mortgage

    4 weeks ago

    Chennai, India Skylark HR Solutions Full time

    Minimum 0-3 years of experience working in the mortgage origination space i.e., pre-processing, processing, underwriting, pre-close QC & QC only. Experience in other mortgage functions cannot be substituted for the original requirements Job DescriptionResponsible for managing pipeline of loans and supporting the processing/Underwriting - Should be aware...

  • Us Mortgage

    21 hours ago

    Chennai, Tamil Nadu, India QRight Solutions Full time

    **DESCRIPTION**: The Due Diligence Underwriter will be responsible for assessing residential mortgage loans for adherence to investor criteria including but not limited to those criteria stipulated by the nationally recognized statistical rating organizations for third party review of residential mortgage loans. This assessment will encompass aspects of data...

  • TL-US Mortgage

    2 weeks ago

    Chennai, India Wipro Full time

    Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to...

  • AVP US mortgage servicing

    3 weeks ago

    Chennai, India Wipro Full time

    Wipro DOP is scouting a Service delivery leader from BFS domain into US mortgage servicing. Role Description :- This is a full-time on-site role as an AVP US Mortgage Servicing located in Chennai. As an AVP US Mortgage Servicing, you will be responsible for the day-to-day tasks associated with the role - people management (looking for strong leader who can...

  • AVP US mortgage servicing

    3 weeks ago

    Chennai, India Wipro Full time

    Wipro DOP is scouting a Service delivery leader from BFS domain into US mortgage servicing.Role Description :-This is a full-time on-site role as an AVP US Mortgage Servicing located in Chennai. As an AVP US Mortgage Servicing, you will be responsible for the day-to-day tasks associated with the role - people management (looking for strong leader who can...

  • AVP US mortgage servicing

    3 weeks ago

    Chennai, India Wipro Full time

    Wipro DOP is scouting a Service delivery leader from BFS domain into US mortgage servicing.Role Description :-This is a full-time on-site role as an AVP US Mortgage Servicing located in Chennai. As an AVP US Mortgage Servicing, you will be responsible for the day-to-day tasks associated with the role - people management (looking for strong leader who can...

  • Us Mortgage

    4 weeks ago

    Chennai, India Ara Resources Full time

    **About The Company**: ARA's Client is a leading IT solutions provider, offering Applications, Business Process Outsourcing(BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. It has been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals...

  • ▷ (Immediate Start) AVP US mortgage servicing

    2 weeks ago

    Chennai, India Wipro Full time

    Wipro DOP is scouting a Service delivery leader from BFS domain into US mortgage servicing.Role Description :-This is a full-time on-site role as an AVP US Mortgage Servicing located in Chennai.As an AVP US Mortgage Servicing, you will be responsible for the day-to-day tasks associated with the role - people management (looking for strong leader who can...

  • Manager Operations US Mortgage

    4 weeks ago

    Chennai, India Wipro Full time

    Role Purpose · Lead all kinds of Mortgage Servicing functions, work closely with internal compliance SPOCs to ensure contractual compliance requirements are being adhered. · Drive productivity and quality in the team · Coordinate the execution of client audits and examinations under the direction of Risk and Control Manager and in collaboration with the...

  • Manager Operations US Mortgage

    4 weeks ago

    chennai, India Wipro Full time

    Role Purpose · Lead all kinds of Mortgage Servicing functions, work closely with internal compliance SPOCs to ensure contractual compliance requirements are being adhered. · Drive productivity and quality in the team · Coordinate the execution of client audits and examinations under the direction of Risk and Control Manager and in collaboration with...

  • US Mortgage Originations

    1 month ago

    Chennai, India Saaki Argus & Averil Consulting Full time

    About Client A Leading Mortgage Company Job Description Roles & Responsibilities: • Align team members with customer needs, specifications, allocate targets, techniques, and drive tool usage to support task performance • To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder • Conduct daily...

  • Underwriting Us Res Mortgage

    4 weeks ago

    Chennai, Tamil Nadu, India QRight Solutions Full time

    **Designation **:Due Diligence Underwriter (Sr Exec / SME / Lead) **Education **:Any Graduate / Post Graduate **Experience **:2 - 10 years of **US Residential Mortgage Pre / Live Underwriting exp.** **Working hours **:7:30 pm - 4:30 am IST (100% Work from Office at Chennai) **Roles & Responsibilities**: - Loan File Inventory - Credit Review - Fraud...

  • Lead Trainer

    1 month ago

    Chennai, India 2coms Full time

    Opening for Lead Trainer (US Mortgage-Origination/Pre Underwriting) Leading MNC in ChennaiAbout the Company -Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Profile-Lead Trainer (US Mortgage-Origination/Pre Underwriting)Exp-5-6...

  • Lead Trainer

    4 weeks ago

    chennai, India 2coms Full time

    Job Description Opening for Lead Trainer (US Mortgage-Origination/Pre Underwriting) Leading MNC in Chennai About the Company -Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Profile-Lead Trainer (US Mortgage-Origination/Pre...

  • Senior Underwriter

    4 weeks ago

    chennai, India 2coms Full time

    Job Description About Client Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics,...

  • Lead Trainer

    1 month ago

    Chennai, India 2coms Full time

    Job DescriptionOpening for Lead Trainer (US Mortgage-Origination/Pre Underwriting) Leading MNC in ChennaiAbout the Company -Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Profile-Lead Trainer (US Mortgage-Origination/Pre...

  • Senior Underwriter

    1 week ago

    chennai, India 2coms Full time

    About Client Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other...

  • Senior Underwriter

    1 month ago

    Chennai, India 2coms Full time

    About ClientOur Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other...

  • Mortgage Underwriter

    6 days ago

    Chennai, India Talentgigs Full time

    Role - Mortgage UnderwriterLocation - ChennaiShift - Night ShiftDESCRIPTION:The Underwriter will be responsible for assessing residential mortgage loans foradherence to investor criteria including but not limited to those criteria stipulated by thenationally recognized statistical rating organizations for third party review of residentialmortgage loans. This...

  • Mortgage Underwriter

    7 days ago

    Chennai, India Talentgigs Full time

    Role - Mortgage UnderwriterLocation - ChennaiShift - Night ShiftDESCRIPTION:The Underwriter will be responsible for assessing residential mortgage loans foradherence to investor criteria including but not limited to those criteria stipulated by thenationally recognized statistical rating organizations for third party review of residentialmortgage loans. This...