Manager Operations US Mortgage

4 weeks ago

chennai, India Wipro Full time

Role Purpose

· Lead all kinds of Mortgage Servicing functions, work closely with internal compliance SPOCs to ensure contractual compliance requirements are being adhered. · Drive productivity and quality in the team · Coordinate the execution of client audits and examinations under the direction of Risk and Control Manager and in collaboration with the Corporate Compliance and Licensing Managers. · Provide response to clients and/or vendor due diligence requests. Ensure oversight of audits and examinations. · Timely file all required reports, documents, and other applicable time sensitive requirements. Drive toward process efficiencies. · Conducting Process, Function and ISMS audits & Driving Audit & Risk closures in the process · Identify risk & compliance issues and assisting in mitigating risks. Define Risks That Matter with each Process, along with the Process Management, Focus on “Risk That Matters” – RTM and develop action plans for mitigations · Continuous Risk & Compliance management of processes. Supporting process owner in managing process and information security risk and ensuring contractual compliance · Constantly monitoring, analyzing and reporting out on Risks and Compliance issues for Site and all processes in Location as well vertical · Check on adherence to legal / contractual / business process and relevant international laws and applicable industry regulations · Ensure implementation of controls and restrictions based on any other standard as applicable · Investigating information security incidents reported and submitting report with corrective & preventive recommendations · Determine the Root Cause of failure in case of any incident and work to put in place Corrective and Preventive measures Skills : · Experience and domain expertise in US Mortgage Servicing Operations · Should have Manager Level experience of managing a team of 50+ analysts and team leads with multiple queues. · Demonstrate connect with coworkers and clients to resolve Operations/compliance issues and drive day today operations. · Attention to detail and ability to independently multi-task work to completion. · Possess at minimum a basic knowledge and understanding of laws relevant to Credit Data and related services involved in mortgage servicing · Desirable Skills - Proficiency and experience in Analytics/ Investigations. · Effective planning, scheduling & implementation skills · Ability to conduct internal audits and co-ordinate with audit teams · Ability to interact with Top Management and Client · Strong verbal and written communication skills · Strong MS Office (Word & Excel) Mortgage( Active/ Default Servicing)

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