Customer Relations Manager

4 days ago

karnal, India Bansal Finefoods Private Limited Full time
Role Description
This is a full-time on-site role for a Customer Relations Manager located in Karnal. The Customer Relations Manager will be responsible for managing client relationships, addressing customer inquiries and concerns, overseeing order processing and fulfillment, and ensuring customer satisfaction. The role will be as below
· Building relationship with the existing clients and leads for business generation.
· Meeting Sales targets in term of inflow, Cross Sell, Up sell and reference generation.
· Initiate and Maintain personal contact with existing buyers and allocated leads over the phone and e-meeting
· Contacting and meeting minimum number of leads/clients per day/week/month
· Passing on Feedback on calling in a defined format on a daily/periodic basis
· Develop and nurture trust relationships with a portfolio of major clients
· Identifying and communicating customer needs.
· Maintain high professional standards and strive to provide quality services and competitive pricing to clients
· Establish quality profit-earning customer relationships within the target market
· Resolving customer issues and concerns.
Qualifications
Excellent verbal and written communication skills
Strong customer service and problem-solving skills
Attention to detail and ability to multitask
Experience in customer relations or a similar role
Knowledge of international trade and export regulations
Proficiency in Microsoft Office and CRM software
Ability to work well in a team and independently
Bachelor's degree in Business Administration or a related field

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