Client Operations Lead

2 weeks ago


india NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Customer-facing position based remotely as part of the APAC Client Operation Lead Team Own the key delivery execution relationship with the customer from the order through fulfillment and is responsible for ensuring all products and services that are cross-sold are delivered to maintain customer satisfaction Assumes full accountability for the overall success of all projects, products & services through deployment for their customers Manage overall NCR delivery performance, review and fix areas that are under-performing. Responsible for the day to day delivery of Services- Incident, Problem, Change and Project management. Act as a point of Escalation and manage issues/incidents to conclusion, utilising NCR support teams and processes. Champion Root Cause Analysis, Continuous Improvement and Risk Management & Mitigation. Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer-specific service issues, seek to uncover new NCR opportunities, and ensure the integrity of all account information Drive performance in critical KPI’s including On-Time In Full (OTIF), as sold vs. as delivered margin, and execution of field deployment Working with NCR teams to collate, report and deliver Client required metrics. Working with NCR teams to solution new business opportunities, define customer requirements, request and issue customer quotes. Responsible for the successful delivery of Projects and related Programs of Works into the Clients Business Environments. Ability to resolve issues at the lowest level possible but able to escalate issues to senior/executive management as necessary to ensure successful resolution for the customer Position required to manage 3rd parties and customer care visits Position to review and manage product lifecycle and end of life Position to support COL and maintain the data integrity of the estate database. Identify and execute effect change control for maximizing revenue Position reports to Executive Client Operations Lead

BASIC QUALIFICATIONS:

1-3 years of related experience

Analytical and/or technical experience, preferably within NCR Services

Demonstrated proficiencies with Microsoft Office Suite software

Excellent written and verbal communications skills

Ability to work in a fast-paced environment and multi-task; Good time management and organizational skills

Ability to identify and resolve issues with a sense of urgency

Detail oriented

Ability to work as part of a team or independently

Willing to work non-standard business hours as required by customers

PREFERRED QUALIFICATIONS:

Experience in the various NCR Lines of Businesses

Offers of employment are conditional upon passage of screening criteria applicable to the job


  • Technical Lead

    2 weeks ago


    india Direct Client Full time

    Technical Leads Bengaluru JOB DESCRIPTION Work Location: Bengaluru, India Reporting to: Director of Engineering Experience: 6 - 12 years You will: • Lead a team of 3-5 software engineers and take ownership of implementing moderately complex software products. Review and approve team members’ estimates, designs, code, and test cases • Translate...


  • India Pearson Full time

    Client Channel Operations Associate **Department**: Operations **Reports to**: Senior Client Channel Operations Manager **Location**: India At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always...

  • Senior Lead

    5 hours ago


    india Infosys Full time

    Responsibilities Location: Mangalore Domain: US Life & Annuities Experience: 15+ yearsCommunication: ExcellentTeam management skills: Should have managed minimum 100 people spanClient relationship: Preferably having experience of managing more than one clientCertifications: LOMA 280, LOMA 281, LOMA 301, FLMI -Experience in managing operations for US Life...


  • India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...


  • India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...


  • india Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Operations Lead

    3 weeks ago


    india eRecruiter Full time

    Job Description Our client is a leading engineering company with interest in engineering, oil & gas and construction. They currently have an opening for an operations lead to be based in Abuja, Nigeria.As the Operations lead, you oversee all operational activities, ensuring alignment with business objectives. Your role involves managing office operations,...


  • india Flintex Consulting Pte Ltd Full time

    Job Description Cybersecurity operation Manager / Lead. Hands on managing security solutions (FW, PAM, Azure security stacks, WAF and etc.) used in Client environmentInclude incident responseTroubleshooting issueEnhancing managed security solutionsStrategizing security solution roadmapTechnology implementation with project managementPerforming management...


  • India APAC Michael Page Full time

    Finance Operational Excellence Lead, Manufacturing and Production, PuneThe Business Transformation team is responsible for building capabilities to make the centre a world-class service center for the entities.The role would involve process standardization, designing and institutionalizing various frameworks for resolving specific business challenges and...


  • india NielsenIQ Full time

    Client Solutions Specialist / Operations Delivery Lead is responsible for driving the requirements gathering phases of projects, liaising with business users to develop high quality business and functional requirements and work with stakeholders to analyze issues and propose solutions. The ODL also understands processes within the different business areas...


  • india Insight Global Full time

    Must-haves - 10+ years of experience working in IT service management and ITIL processes and operations - Proven ability to drive process improvement and execution for incident, change, problem, event management for proactive and reactive incidents - Experience utilizing monitoring tools to identify and resolve system issues to minimizing downtime and...


  • India Upwork Full time

    Company Description Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Operations Lead . Join the client on a mission to redefine excellence in technical support and advisory services for Microsoft 365 commercial customers worldwide. They are pioneers in leveraging the gig economy...


  • India Upwork Full time

    Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Operations Lead. Join the client on a mission to redefine excellence in technical support and advisory services for Microsoft 365 commercial customers worldwide. They are pioneers in leveraging the gig economy to...


  • india AXA Group Operations Full time

    RESPONSIBILITIES Operational Responsibilities ▪ Identify process efficiencies and participate in process improvement initiative ▪ Make updates and amendments to process documentation ▪ Participate in training sessions ▪ Perform transactional activities related to the function at the expected level of delivery in terms of turnaround time and quality...


  • india FMCG Client Company Full time

    Hello, Greetings from Xpertz HR Solutions!! Leading FMCG Company Position Title: Institutional Sales & HORECA Manager Location: Ahmedabad Experience: 4 Years + Job Summary: Develop and implement sales strategies to target institutional clients across various sectors. Identify and secure new institutional clients including colleges, schools, corporate...

  • IT operations Lead

    3 weeks ago


    india tyfonecom Full time

    Job Description About the company:   Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia and payFinia, empower individuals, businesses, and families to transact and interact with financial technology in seamless, innovative ways. Customers of our...


  • india Opendoor Full time

    Role Responsibilities : Develop and implement strategic HR plans that align with the organization's goals and objectives, particularly focusing on our operations in India. Oversee the payroll process, ensuring compliance with all statutory regulations and labor laws. Work closely with external partners like ADP to manage payroll, statutory, and taxation...

  • Operations Executive

    4 weeks ago


    India Auriga IT Consulting Full time

    We are looking for a dynamic Operations Executive to join our team at STITCH. As an Operations Executive, you will play a pivotal role in leading and implementing STITCH MES projects at client sites across India. This role requires strong project management skills, excellent communication abilities, and a knack for problem-solving to ensure successful...


  • india CAB Experiences Full time

    Client Servicing – Manager Location – Gurgaon Job Responsibilities: Understand requirements and details of each event. Understand clients' needs and wants Plan and organize events with attention to financial and time constraints Meet with clients and coordinate with them regularly and lead a team Look for and compare different vendors (catering,...


  • india Cielo Talent Full time

    The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Duties and Responsibilities: Team Management Lead a high performing team to...