(15h Left) e-commerce executive

2 weeks ago


Gurgaon, India Hamari Asha Full time
Position : e-commerce executive for Home Décor / Gifting Items

Industry : Home Décor / Textile / Fashion / Retail

Location : Gurugram, Delhi NCR

Objectives of this role

- Develop and implement effective e-commerce growth strategies.- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.- Enhance customer experience by working closely with other departments, such as Production and operations.

Your tasks

- Conduct market research to drive sales.- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.- Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Required skills and qualifications

- 3+ years of working experience in various e-commerce platforms such as Amazon, with a proven track record of driving online sales and achieving revenue targets.- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.- Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.- Proficient communication skills, both written and verbal, with fluency in English.- Experience managing platforms such as Shopify, Magento, and/or WooCommerce.

Preferred skills and qualifications

- A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field.- Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.- Proficiency in using analytics tools such as Google Analytics or similar to track and analyse e-commerce performance metrics.- Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.- Ability to work collaboratively and take charge as a leader when required.

Compensation - 4 LPA to 5 LPA
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