Technical Support Engineer

3 weeks ago

bangalore, India IBU Consulting Full time

As a Technical Support Engineer specializing in Azure Cognitive Services with 1-3 years of experience, you will play a critical role in providing technical support and troubleshooting assistance to customers using Azure Cognitive Services.


You will leverage your knowledge of Azure Cognitive Services, strong coding skills in Python and C#, and familiarity with cloud development to resolve technical issues and ensure customer satisfaction.

Additionally, you will collaborate with cross-functional teams and communicate effectively with customers to address their needs and provide timely solutions.

Key Responsibilities :

Azure Cognitive Services Expertise :

- Possess in-depth knowledge of Azure Cognitive Services, including Language Understanding (LUIS), Software Development Kit (SDK) applications, and Machine Learning (ML) model prediction accuracy.

- Ability to troubleshoot and resolve technical issues related to Azure Cognitive Services usage.

Programming Skills :

- Strong coding skills in Python and C#, with additional knowledge of C++ and/or Java.

- Utilize programming languages to develop and implement solutions for customer issues and requirements.

Debugging and Validation :

- Proficiency in debugging and validating backend logs to identify and resolve issues effectively.

- Analyze logs and error messages to diagnose problems and provide accurate solutions.

API Knowledge :

- Deep understanding of APIs, including OCR (Optical Character Recognition), Face API, and other cognitive APIs.

- Experience in calling APIs, understanding REST API communication, endpoint configuration, authentication methods, and debugging API interactions.

Cloud Development Experience :

- Familiarity with cloud development platforms such as Azure and AWS.

- Experience in developing and deploying cloud-based solutions using Azure Cognitive Services.

OpenAI Knowledge :

- Knowledge of OpenAI will be considered an added advantage, although not mandatory.

Troubleshooting and Issue Resolution :

- Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.

- Provide timely and effective solutions to customer queries and concerns.

Communication and Interpersonal Skill :

- Possess effective communication and interpersonal skills to interact with customers, understand their requirements, and provide assistance.

- Collaborate with cross-functional teams to address customer needs and ensure prompt resolution of technical issues.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 1-3 years of experience in technical support or software engineering, with a focus on Azure Cognitive Services or related technologies.

- Strong coding skills in Python and C#, with knowledge of C++ and/or Java.

- Experience in debugging, validation of backend logs, and troubleshooting technical issues.

- Familiarity with cloud development platforms such as Azure and AWS.

- Knowledge of OpenAI will be considered an advantage.

- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams.

(ref:hirist.tech)

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