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Cem Transformation
1 week ago
TCS is hiring for " CEM Transformation Lead" . Details below-Role CEM TransformationExp-14-20 YearsLocation-Delhi and MumbaiRole-Understand client digital transformation needs and consult / provide customized solutions.Create compelling transformation pitches to promote value based selling specific to verticals.Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc.Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits.Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting)Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content.Create industry specific white papers, point of view and case studies.Perform analytics on operations data to build financially visible solutions.Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.E., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills)Interested candidates can applyRegardsTanya KansalTCS-TAG
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Cem Transformation
2 weeks ago
Delhi, Delhi, India Tata Consultancy Services Full timeTCS is hiring for " CEM Transformation Lead" . Details belowRole CEM TransformationExp 14 20 YearsLocation-Delhi and MumbaiRole-Understand client digital transformation needs and consult / provide customized solutions.Create compelling transformation pitches to promote value based selling specific to verticals.Respond to RFP/RFIs/RFQs, build proactive...
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AGM - CEM solution Architect
2 weeks ago
Delhi, Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...
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AGM - CEM solution Architect
4 weeks ago
delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...
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AGM - CEM solution Architect
2 weeks ago
Delhi, Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...
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AGM - CEM solution Architect
1 month ago
Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution Architect Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, digital interventions,...
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AGM - CEM solution Architect
4 weeks ago
Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution Architect Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, digital interventions,...
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AGM - CEM solution Architect
4 weeks ago
Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution Architect Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Contact Center Domain Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, digital...
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AGM - CEM solution Architect
1 month ago
New Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution Architect Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, digital interventions,...
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AGM - CEM solution Architect
4 weeks ago
New Delhi, India Golden Opportunities Full timeTitle: AGM - CEM Solution Architect Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, digital interventions,...
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Regional Sales Manager
2 weeks ago
Delhi, Delhi, India Michael Page Full timeWork for a renowned global company in IT Networking Products Ownership of Regional P&L About Our Client Our client is a global value-added distributor with a deep understanding of local markets. We provide best-in-class technology products and services to customers worldwide through our regional Value-add & Distribution Centers. With local Sales,...
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Regional Sales Manager
4 weeks ago
delhi, India Michael Page Full timeWork for a renowned global company in IT Networking Products Ownership of Regional P&L About Our Client Our client is a global value-added distributor with a deep understanding of local markets. We provide best-in-class technology products and services to customers worldwide through our regional Value-add & Distribution Centers. With local...
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Technical Head
2 weeks ago
Delhi, Delhi, India Thermax Babcock & Wilcox Energy Solutions Private Limited Full timeJob Title : Head- E&I EngineeringSBU :TBWES- SERVICES SBUDepartment: E&I EngineeringQualification : BE Instrumentation/ BE ElectricalExperience:15-25 yearsRoles and Responsibilities:strategic direction, managing & leading team for Electrical & Instrumentation Engineering Department, fostering a collaborative & high performing team environment.resource...
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Technical Head
2 weeks ago
Delhi, Delhi, India Thermax Babcock & Wilcox Energy Solutions Private Limited Full timeJob Title : Head- E&I EngineeringSBU :TBWES- SERVICES SBUDepartment: E&I EngineeringQualification : BE Instrumentation/ BE ElectricalExperience:15-25 yearsRoles and Responsibilities:- strategic direction, managing & leading team for Electrical & Instrumentation Engineering Department, fostering a collaborative & high performing team environment.- resource...